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Departmental Technician 7-E9 - Customer Service
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Job Description
- Req#: 4945243
Employer Industry: Public Service / State Government
Why consider this job opportunity:
- Salary up to $30.98 per hour
- Flexible hybrid work schedule with three days of remote work per week
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunities for professional development and educational advancement
- Generous vacation and sick leave policies, along with paid parental leave
- Chance to serve the community and make a positive impact on citizens' lives
What to Expect (Job Responsibilities):
- Provide exceptional customer service to Office of Retirement Services (ORS) customers via phone, written correspondence, and in-person visits
- Accurately respond to customer inquiries regarding eligibility for benefits, including pensions and health benefits
- Process and authorize benefits and enrollment information for customers
- Prepare clear and concise documentation and reports for customer interactions
- Maintain effective relationships with a diverse range of professionals and stakeholders
What is Required (Qualifications):
- Education typically acquired through completion of high school
- One year of experience performing administrative support activities equivalent to the 7-level in state service
- One year of experience performing administrative support activities equivalent to the 8-level in state service or as a technician or paraprofessional
- One year of experience as a supervisor of administrative support activities equivalent to the 9-level in state service, or two years of experience as a technician or paraprofessional, including one year at the intermediate level
- Ability to effectively communicate both orally and in writing
How to Stand Out (Preferred Qualifications):
- Completion of two years of college (60 semester or 90 term credits) may substitute for experience requirements
- Possession of a Bachelor's degree may substitute for the experience requirement
- Experience in a customer service role, particularly in call centers or healthcare settings
- Familiarity with retirement services or benefits administration
- Experience working for the State of Michigan or in a public service role
#PublicService #CustomerService #HybridWork #CareerDevelopment #StateGovernment
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