• Job Description

  Req#: JR-138918
  The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and proactive Specialty Red Flag Claims Adjuster to investigate and manage property and casualty insurance claims alongside our Special Investigations Unit (SIU). This role involves investigating multiple aspects of coverage with our Special Investigations team (SIU), liability, gathering and reviewing information, assessing coverage, coordinating appraisals, and negotiation claim settlements efficiently and fairly.

  T his role will be filled following our hybrid work model at our Nashville, TN; Davenport, IA; Madison, WI; Stevens Point, WI; or El Paso, TX office

  What You'll Do

  As a Specialty Red Flag Claims Adjuster, you will:

  • Work alongside our SIU team and investigate potential fraud claims as well as claims involving coverage issues.
  • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
  • Identifies complex issues and determines coverage. Handles claims on a good faith basis.
  • Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
  • Coordinates on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
  • Interprets and determines policies, declarations, articles and contract coverages and applies to all parties for assigned losses.
  • Responds to customer inquiries, makes appropriate decisions and closes file as needed.

  What it Takes

  • Ability to obtain and maintain state specific property and casualty claims licensing as required

  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.

  • Demonstrated experience handling moderately complex claims, or other equivalent experience.

  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.

  • Demonstrated experience providing customer-driven solutions, support, or service.

  What You'll Receiv e

  At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

  • Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office .

  • As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

  • 401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.

  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program .

  • Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off .

  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

  • Well-being and Employee Assistance programs .

  • Sentry Foundation gift matching program to encourage charitable giving.

  About Sentry

  We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

  Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

  Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

  Get ready to own your future at Sentry. Opportunities await!

  Talent Acquisition Specialist

  Shea Supa

  Equal Employment Opportunity

  Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

• About the company

  Sentry Insurance is a mutual insurance company specializing in business insurance.

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