• Job Description

  Req#: 36327

  Summary

  Join Our Team

  We are looking for compassionate, caring, and dedicated Desktop Support III Technician to join our team and help us continue our tradition of excellence.

  Benefits

  We pride ourselves in retaining our top talent by offering work environments that support professional development and personal success. In addition to our robust healthcare and retirement plans, we offer:

  
  • Onsite children’s care centers (Infant through Pre-K)
  • Tuition reimbursement and generous PTO accrual
  • Free access to fitness centers with wellness education
  • 401k with matching contributions
  • Career advancement opportunities
  • Competitive pay, yearly opportunities for pay increases and bonuses
  

  As a Desktop Support III Technician, you will play a critical role in continuing the healing mission of Deaconess.

  Job Overview

  We are seeking a skilled and proactive Desktop Support III Technician to join our dynamic IT support team. The ideal candidate will possess a strong technical background, excellent communication skills, and a customer-centric approach to providing IT assistance and troubleshooting services. As a Desktop Support III Technician, you will play a crucial role in maintaining the efficiency and functionality of our organization's IT systems and providing top-notch support to our internal users.
  
  1. Technical Support: Provide timely and effective technical assistance to end-users via phone, email, remote tools, or in person, ensuring prompt resolution of hardware and software issues.
  2. Problem Identification and Resolution: Diagnose and troubleshoot a wide range of IT-related problems, including hardware malfunctions, software glitches, network connectivity issues, and more. Escalate complex issues to senior technicians or appropriate teams when necessary.
  3. User Training and Guidance: Assist users in understanding and effectively utilizing various software applications, operating systems, and hardware devices. Provide step-by-step instructions and guidance to enhance user knowledge and productivity.
  4. Hardware and Software Setup: Install, configure, and maintain computer hardware, peripherals, and software applications. Ensure proper functionality and compatibility across different devices and systems.
  5. Remote Support: Utilize remote support tools to aid users located in different offices or remote locations. Walk users through troubleshooting steps and perform remote system configurations.
  6. Documentation: Maintain accurate and comprehensive documentation of user requests, technical issues, and solutions. Contribute to the knowledge base and help create user-friendly guides and tutorials.

  
  What you will need

  Education: Associate degree or equivalent in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

  Experience: Minimum of 2-3 years of hands-on experience in IT support or a related role. Familiarity with troubleshooting hardware, software, and network issues is essential.

  Technical Proficiency: Profound knowledge of Windows and macOS operating systems, Microsoft Office Suite, hardware components, and common software applications. Basic understanding of networking concepts and protocols.

  
  Why Choose Deaconess?

  Deaconess Health System is the largest employer in the tri-state region, and operates under the direction of a local board, with a local focus. Deaconess is widely recognized for its commitment to excellence. Named the #2 Hospital in Indiana by US News & World Report for the past five years, Deaconess was also named to the Forbes list of America's Best Employers in 2022. As our organization continues to grow and expand, we welcome skilled, dedicated and compassionate individuals to join us in delivering The Deaconess Difference: putting people at the center of everything we do, making a positive difference in the lives of our patients, families, employees and community.

  
  

• About the company

  Deaconess is the leading hospital in the Evansville area for delivering exceptional patient care. Schedule an appointment at one of our locations today.

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