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Desktop Support Specialist (Remote, Jacksonville)
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Job Description
- Req#: R0007508
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salary with a bonus structure and generous HSA company contribution
- Unlimited PTO for salaried associates and 19 days of PTO for hourly associates, along with 9 paid holidays
- Opportunities for career advancement within a collaborative and technology-driven team
- Casual work environment with the flexibility of remote work
- Education reimbursement and wellness reimbursement of up to $250/year for gym memberships and health programs
- Paid Parental Leave for both birth and adoptive parents
What to Expect (Job Responsibilities):
- Provide technical support to staff for computer systems, software, and hardware both in-person and remotely
- Manage and resolve support tickets in a helpdesk queue, ensuring timely follow-up and documentation
- Install, configure, and troubleshoot Windows and Mac operating systems and related hardware
- Support mobile devices and applications on Android and iOS platforms, including mobile device management tasks
- Collaborate with senior technicians and leadership to identify and suggest improvements to systems and processes
What is Required (Qualifications):
- Associate's degree or equivalent work experience
- Minimum of 1 year of experience in a corporate helpdesk role
- Foundational knowledge of Windows Operating System Fundamentals or equivalent experience
- Experience troubleshooting Microsoft, Windows, Apple, and iOS systems
- Familiarity with Android/iOS mobile application management
How to Stand Out (Preferred Qualifications):
- Additional certifications such as CompTIA A+, CompTIA Network+, or CompTIA Security+
- Hands-on experience with JAMF Pro for device configuration and mobile device management
- Strong understanding of basic networking concepts (TCP/IP, subnets, routing, OSI model)
- Experience with Azure Cloud environments and diagnosing hardware issues on various devices
#HealthcareTechnology #ITSupport #CareerGrowth #RemoteWork #DiversityAndInclusion
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