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Job Description
- Req#: 120080
- Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.
- People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
- Make Healthcare Better: We use advanced technology to support our team and enhance patient care .
- UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.
- Diagnose and solve desktop hardware and software problems
- Provide help desk support to end-users through phone, email, and in person communication
- Positively interact with end-users to understand their needs, determine a solution, provide the solution, and educate
- Gather and interpret desktop computer requirements and use the information to develop system proposals for implementations
- Build and deploy desktop computer systems in accordance with system requirements and best practices
- Recommend changes to improve systems and determine hardware or software requirements related to such changes
- Document desktop computer configurations, inventory, and application configurations
- Assist IT Security to identify, implement, and maintain security measures in order to protect data, software, and hardware
- Follow change management processes for all changes to production systems
- Stay current on new technology and implement or recommend its implementation
- Coordinate with vendors for system maintenance, troubleshooting, upgrades, and development
- Train IT staff and end users on the proper use of hardware and software when necessary
- Apply skills to the wide variety of applications, hardware, and situations found in an enterprise IT environment
- Other duties as assigned
- High school diploma or equivalent.
- Strong technical IT skills
- Proficient in IT problem solving and troubleshooting
- Positive interpersonal and communication skills
- Team oriented attitude
- Self-motivated and eager to learn
- Available for after-hours support and shift based scheduling
- Possess a high degree of integrity and trust along with the ability to work independently
OverviewJoin our team as a day shift , full-time , Desktop Support Tech in Tyler, TX.
Why Join Us?
Thrive in a People-First Environment and Make Healthcare Better
Get to Know Your Team:
Responsibilities
QualificationsJob Requirements:
About the company
UT Health Pittsburg
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