NCI
Desktop Support Technician II (Virtual Service Desk Tech)
NewJob Description
- Req#: 8490
Employer Industry: Information Technology Services for Government Agencies
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Flexible work arrangement with the option for remote work
- Recognized as a 2024 Military Friendly Employer, reflecting commitment to hiring veterans
- Engaging work in a prime role supporting a $807 million task order with the GSA's Office of Digital Infrastructure Technologies
What to Expect (Job Responsibilities):
- Provide technical assistance to computer users through phone, email, and instant messaging
- Respond to trouble tickets and resolve user problems effectively
- Support hardware/software installation and configuration for personal computers
- Maintain an audit trail and statistical records of reported issues and conditions
- Interact daily with customers to ensure productivity and provide peer feedback
What is Required (Qualifications):
- Public Trust Clearance by start date
- ITILv4 Foundation Training and Certification, to be obtained within 120 days after hire
- 2-7 years of experience with a high school diploma
- Proven ability to work independently in a remote environment with limited supervision
- Strong verbal and written communication skills to interact with all levels of staff and clients
How to Stand Out (Preferred Qualifications):
- 2 years of experience with Windows and/or Mac desktop support
- 2 years of experience with smartphone support
- 2 years of experience with remote support tools
- Proficiency in Google Suite, Microsoft Office, Slack, and ServiceNow
- Willingness to work a variety of shifts, including holidays as scheduled
#InformationTechnology #GovernmentServices #RemoteWork #CareerGrowth #VeteranFriendly
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
NCI is the leader in bringing artificial intelligence (AI) technology to the federal government. Our Shai™ AI solution and Empower platform provide our government customers with intelligent automation, Machine Learning, and code modernization, as well ...
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