• Job Description

  Req#: 26-00617
  Employer Industry: Technology
  
  Why consider this job opportunity:
  - Salary up to CAD $46/hr
  - Opportunity for career advancement and growth within the organization
  - Work remotely from anywhere in Canada
  - Comprehensive benefits package including Medical, Dental, Vision, Commuter, and 401K with company matching
  - Supportive and collaborative work environment focused on developer success
  - Chance to work with a Fortune 500 company and contribute to innovative technology solutions
  
  What to Expect (Job Responsibilities):
  - Develop and maintain deep technical knowledge of the Horizon OS and Horizon World platforms, features, and tools
  - Manage the escalation queue of second and third-level triage of inbound developer questions
  - Prioritize, investigate, and debug technical issues efficiently, escalating to subject matter experts when necessary
  - Communicate technical resolutions, workarounds, and product confusions effectively to internal teams and external developers
  - Identify opportunities to optimize and automate workflows, implementing process improvements
  
  What is Required (Qualifications):
  - Minimum of 5 years of experience in software development and developer operations
  - Previous work experience in the technology sector
  - Bachelor's degree in computer science or a related field
  - Experience reading, understanding, and debugging code and source control history
  - Excellent written, verbal, and communication skills
  
  How to Stand Out (Preferred Qualifications):
  - Experience working in a fast-paced environment (live ops)
  - Experience translating technical concepts and solutions to non-technical audiences
  - Experience leading projects and implementing technical solutions
  - Experience working with vendors, specifically outsourced customer or developer support teams
  
  #Technology #RemoteWork #DeveloperSupport #CareerOpportunity #Fortune500
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Ursus is a minority owned business designed and built to deliver a better staffing experience to Global 1000 and startup companies alike. We pride ourselves in seeking to understand the needs of our clients first; responding with relentless attent...

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