• Job Description

  Req#: 7940705002
  Employer Industry: No-Code App Platform
  
  Why consider this job opportunity:
  - Base salary range up to $155,000 USD for specific locations, with remote opportunities available
  - Comprehensive benefits package including restricted stock units and potential incentive compensation
  - Opportunity for career advancement and growth within the organization
  - Engage with a diverse range of technical challenges and projects
  - Supportive and collaborative work environment focused on technical excellence
  - Chance to make a positive impact on developer and enterprise admin experiences
  
  What to Expect (Job Responsibilities):
  - Resolve complex technical cases related to the employer's API, SAML/SSO configuration, and third-party integrations
  - Own high-impact issues from start to finish, applying technical judgment and product knowledge
  - Act as a technical escalation point for teammates, offering insight on advanced issues and workflows
  - Contribute to team documentation, internal tooling, and support workflows
  - Identify and lead internal projects to improve tooling and streamline triage for the Developer Support Engineering team
  
  What is Required (Qualifications):
  - Minimum of 3 years in advanced technical support, developer support, or customer support engineering
  - Proficiency with REST APIs, JavaScript, OAuth/SAML/SSO, and debugging modern web workflows
  - Strong communication skills, capable of tailoring messages to both technical and non-technical audiences
  - Ability to thrive in a fast-paced, cross-functional environment while working independently
  - Commitment to contributing to process improvements and scalable support assets
  
  How to Stand Out (Preferred Qualifications):
  - Experience in troubleshooting enterprise configurations and integrations
  - Familiarity with participating in developer and admin community engagement
  - Background in mentoring or guiding less experienced team members
  - Contributions to technical documentation or support asset development
  - Passion for enhancing customer experience and supporting enterprise admin workflows
  
  #NoCode #DeveloperSupport #TechnicalExcellence #CareerGrowth #RemoteWork
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Airtable is a low-code platform for building collaborative apps. Customize your workflow, collaborate, and achieve ambitious outcomes. Get started for free.

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