• Job Description

  Req#: R90228

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  Job Title:

  Development Services Senior Coordinator

  Department:

  Advancement | Gifts and Records

  Position Overview

  Reporting to the Project & Data Management Lead, the Development Services Senior Coordinator is responsible for event registration setup and management from beginning to end. Works closely with internal partners across Advancement to gather requirements for event registration setup. Plans and executes the building of online event registration forms on external event pages. Uses simple to complex hierarchies to control access to various versions of those registration forms. Provides knowledge of internal-facing event and membership modules (BBEC/TAS) and external-facing event registration webpages (BBIS) for the Advancement Engagement Services team as well as internal and external users. Participates in database testing projects and related activities and meetings to include writing and tracking the progress of detailed testing scenarios. The Senior Coordinator is expected to have the ability to work independently and as a team; manage projects in different stages and simultaneously; have excellent organizational and time management skills;

  All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness.

  Duties and Responsibilities

  75% - Serves as the liaison between event owners and the Engagement Center (EC); provides recommendations for event setup in BBEC and BBIS to prevent potential issues; plans and executes the building of online event registration forms on external event pages; uses simple to complex hierarchies to control access to various versions of those registration forms; analyzes and tracks live event registrations and communicates with event owners to discuss progress and trends, determines if event registration process changes are needed and informs EC team appropriately; makes recommendations for registration processes and policies that guide the EC team with decision making related to customer exceptions; and monitors event registrations to ensure event attendee capacity is not exceeded; manually enters and imports past events and other data into TAS. Enters relevant details and accounting information into BBEC for events that Engagement Services (ES) is actively managing registration and/or for events that are imported into BBEC after they have occurred; receives, tracks and enters offline event registrations from internal partners/departments into BBEC; and creates and develops systems for tracking high-profile or complex event registrations for the ES team and/or internal partners. Handles walk-in and mailed event registration fees; works with Advancement Records and Finance teams to process event payments, works with event owners and Advancement Finance to assist in settling outstanding balances due for event registrations through research and contacting the customer if needed.

  20% - Participates in BBEC and BBIS testing projects and related activities and meetings to include tracking the progress of detailed testing scenarios to ensure the system is working properly for current and anticipated internal/external user activities; repeats testing scenarios when system upgrades and/or enhancements are implemented; reports system issues and works with Lead to resolve issues prior to the roll-out of upgrades and/or enhancements; and meets deadlines to make sure testing projects stay on track.

  5% - Performs other duties as assigned.

  Required Qualifications

  • High School diploma or GED

  • 4 years of experience in customer service or communications including analyzing & interpreting information

  Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly)

  • 6 years of experience in customer service or communications including analyzing & interpreting information.

  • Intermediate Level/knowledge of Excel.

  • Proficiency in MS Office and CRM systems.

  The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices.

  Commitment to Inclusion

  The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues’ ideas, voices, and perspectives, acknowledging that we are better together.

  You Need to Know

  Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: https://hr.osu.edu/careers/.

  In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position.

  Additional Information:

  To learn more about the Office of Advancement, please visit advancement.osu.edu.

  The pay range for this job profile is $19.52.

  Salary range: $19.52 per hour

  Function: Development and Engagement

  Sub-function: Advancement Services

  Career Band: Individual Contributor – Technical

  Career Level: T4

  Location:

  University Square North (1031)

  Position Type:

  Regular

  Scheduled Hours:

  40

  Shift:

  First Shift

  Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

  Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

  The Ohio State University is an equal opportunity employer.

  All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

  Applicants are encouraged to complete and submit the Equal Employment Identification form.

• About the company

  The Ohio State University, commonly Ohio State or OSU, is a public land-grant research university in Columbus, Ohio.

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