• Job Description

  Req#: 435364

  We Are Hiring

  • Location: Remote
  • Department/Speciality: Core Technologies End User
  • Schedule: Full Time, Days
  • Salary: $142,936.00 - $201,972.00 per year
  • Eligible for an annual bonus incentive

  #LI-Remote

  What You Will Do

  • End-to-End ControlUp Ecosystem Governance: Orchestrate the full-stack administration of Real-Time DX and Insights across hybrid fleets, including the lifecycle management of Monitors, Data Collectors, and complex AD/GPO integrations.

  • Proactive Automation & Self-Healing: Architect and deploy advanced PowerShell-based Automated Actions to execute real-time remediations, mitigating technical debt and eliminating recurring performance bottlenecks before they impact the end-user.

  • Full-Spectrum Infrastructure Tuning: Optimize digital experience (DEX) across high-concurrency Citrix, VMware Horizon, and AVD environments, focusing on the surgical reduction of logon duration, protocol latency, and resource contention.

  • Data-Driven Remediation Strategy: Synthesize granular telemetry from ControlUp Edge DX and physical endpoint agents (Windows/macOS) into high-fidelity actionable intelligence to maintain rigorous hardware performance baselines.

  • ITSM & Workflow Orchestration: Engineering seamless integration between ControlUp trigger methodologies and external platforms like ServiceNow to automate incident lifecycle management and closed-loop ticketing.

  What You Will Need

  Education:

  • High School diploma equivalency with 3 years of cumulative experience OR Associate'sdegree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
  • 3 years of leadership or management experience preferred.

  Additional Preferences

  • Edge DX Specialization: Proven experience managing massive scale, distributed physical endpoint fleets using Edge DX for remote-first workforces.

  • Advanced Scripting Frameworks: Familiarity with REST API integrations and JSON parsing to extend ControlUp’s native capabilities into broader cloud-native monitoring stacks.

  • Performance Benchmarking: Deep-seated knowledge of Windows OS internals and "Golden Image" optimization techniques to minimize the baseline footprint of VDI workloads.

  Why Join Our Team

  Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

  Equal Employment Opportunity Employer

  Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

  Fraud prevention notice

  Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

  E-Verify statement

  Employer participates in the Electronic Employment Verification Program. Please click here for more information.

  Benefits

  Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community

  Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.

• About the company

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