• Job Description

  Req#: 5000983552606

  Job Description

  Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

  We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

  As a Live Chat Agent, your focus will be to help customers begin their purchasing experience with Camping World.

  If you are interested in a new challenge and enjoy working in a fun environment, we ask that you please apply - We'd love to have you join our team.

  *** This role is scheduled for evenings and weekends****

  Duties:

  • Interact with our customers through inbound chats in a timely manner
  • Assist customers in identifying RV's that may fit their needs
  • Improve customer experience by supporting and encouraging their decision to participate in the RV community
  • Schedule RV sales appointments with our customers to meet with our dealership specialists and track in our CRM
  • Assist in maintaining brand consistency by directing customers to brand specific resources
  • Constantly achieves established performance goals of the position
  • Identify and help solve customer issues quickly and effectively

  Requirements:

  • A commitment to customer experience and providing the best support for first time and long-time campers
  • Ability to think critically and apply logical problem-solving skills
  • Strong work ethic, with the ability to act independently, be self-motivated, and work within the context of a larger team-oriented environment
  • Strong written skills that lend to clear and concise text-based communication
  • PC keyboarding and internet experience needed. Typing speed > 50 WPM
  • Ability and desire to learn about the RV & Outdoor industries.
  • Past professional experience and accomplished employment history
  • Ability to effectively communicate via Zoom, Microsoft Teams, email, live chat etc.
  • Adaptable to constantly changing environments
  • High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience.
  • Bilingual (Spanish) is a plus.

  Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

  We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

  About

  Our story starts with our customers, the campers and outdoor enthusiasts. Camping World began in 1966 as a small store in Beech Bend Park outside of Bowling Green, Kentucky. What began as a way to fulfill campers' requests for supplies has grown into the largest outdoor lifestyle retailer with over 190 stores and over 14,000 employees.

  
  Our Brands

  Camping World is the leading RV and outdoor lifestyle retailer providing new products, services, and support to recreationists everywhere. Good Sam provides everything customers need to have a good trip--from savings on fuel and campgrounds to roadside assistance and other specialty services. RVs.com is the easiest way to buy a new or used RV completely online. Overton's is the world's largest boating and marine accessories dealer, helping customers have more fun on the water for longer with the best gear and products. Browse thousands of RVs, buy and finance online, and we deliver your RV to your home or campsite.

  We consider Military experience equally as valuable as civilian work experience. Veterans, Reservists and Transitioning Service Members are encouraged to include Military duty and certifications on their resume and applications when applying for a position.

• About the company

  Camping World Holdings, Inc. is an American corporation specializing in selling recreational vehicles, recreational vehicle parts, and recreational vehicle service.

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