• Job Description

  Req#: R0019668

  We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. And as part of our close-knit team, you’ll enjoy plenty of benefits. Plus, experiences you’ll only find at Sky.
  

  DC Labs is Sky’s Centre of Excellence for everything Digital. Here, we strive to build the best digital experience for our customers whether through testing and optimising online journeys on our website and app or through our groundbreaking digital marketing.

  You’ll join us at our most exciting time as we embark in a big digital transformation journey that will see us rising even further to a world-class digital enterprise.

  The Role

  You’ll be part of the Emerging Products Lab. We are responsible for designing, developing, and delivering brand new innovative and immersive journeys to make it easy for customers to explore, order and use Sky products and services. You’ll work on the full end to end digital customer experience for Sky Broadband from discovery, to buy and in-life management.

  What you'll do:

  • Engage with senior business partners early in the creation of new Sky propositions and change programmes. Champion a Digital-first approach; inspire teams to think about the customer’s digital experience throughout the process.
  • Lead discovery processes to fully understand customer and business needs and opportunities. Work with teams to find options and converge on proposed solutions. Guide difficult decision-making to agree scope for minimum launchable products without losing sight of our north star.
  • Support delivery teams with decisions that guide execution and steer delivery progress.
  • Lead product launches.
  • Own and prioritise the product development roadmap, ensuring it is clear and visible to all. Collaborating with your development team and a wide variety of partners to balance the needs and priorities of the business and our customers.
  • Be accountable for the product backlog, prioritising it based on business value.
  • You’ll be the voice of the customer, determined to bring the epitome of Sky to life through extraordinary customer-centric design.
  • Use data to prioritise and promote a culture of ‘test and learn’, validating assumptions about our customers.
    

  What you'll bring:

  • A deep-seated desire to improve the customer experience.
  • Strong product discovery skills to ensure we are solving the problems that will deliver the most value to our customers.
  • Experience of using agile methods, either in the capacity of a Product Owner, or in digital design or delivery environment.
  • A proven track record of delivering commercially viable digital products which delight customers.
  • Excellent communication skills, with the ability to communicate with partners at all levels to elicit their requirements, and to engage and inspire them in the product vision.
  • An inspiring leader – you’ll empower a cross-functional team by clearly articulating the ‘what’ in terms of the vision to build robust technical solutions for our key customer problems, as well as the ‘why’.
  • Strong analytical skills and be able to work with our analytics team to review the performance of our journeys and identify areas of improvement.

  
  The Rewards:

  There's a reason people can't stop talking about #LifeAtSky . Our great range of rewards really are something special, here are just a few:

  • Sky Q, for the TV you love all in one place!
  • A generous pension package
  • Private healthcare!
  • Discounted mobile and broadband
  • Access a wide range of exclusive Sky VIP rewards and experiences

  How you'll work
  We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

  We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

  
  Your office base:

  Osterley:

  Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers.

  Inclusion:
  

  We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.

  At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.
  

  Why wait?

  Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

  To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

  Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

• About the company

  Sky News is a British English language free-to-air television news channel and organisation.

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