GreenSky
Digital Servicing and Live Chat Agent
This job is now closed
Job Description
- Req#: 4928
- Respond to customer questions via live chat in both a timely and accurate manner.
- Process digital requests via numerous difference channels from both customers and merchants.
- Work with internal clients to facilitate basic account maintenance functions.
- Learn and adhere to established policies, procedures, and legal requirements, communicating sensitive issues to senior personnel and management.
- Assist and be active in the team channel to facilitate team growth and quickly answer other agents’ concerns.
- Minimum of 6 months tenure with GreenSky.
- HS diploma/GED.
- Live Chat Experience preferred.
- Advanced writing skills and keyboard accuracy.
- Basic Microsoft Office skills.
- Highly developed sense of integrity and commitment to customer satisfaction.
- Demonstrate a passion for excellence with respect to treating and caring for customers.
- Strong analytical skills and ability to multi-task.
- Strong technical acumen and ability to troubleshoot.
- Strong detail orientation and communication/listening skills.
- Team player.
Overview
GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is in the financial technology hub of Atlanta, GA. We are looking for great talent to help us continue our rapid growth!Position: Digital Servicing & Live Chat Agent
Organizational: This position is a member of the Business Transformation team and reports to a Digital Servicing & Live Chat Front Line Manager.
Shift: 8AM-5PM or 9AM-6PM Monday through Friday Location: Atlanta, Georgia (Remote)
Duties & Responsibilities
Duties & Responsibilities:
Required Skills/Qualifications
Required Skills and Qualifications:
GreenSky is an equal opportnity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
About the company
GreenSky, Inc. is a financial technology company founded in 2006 based in Atlanta, Georgia.
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