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Digital Support Specialist - fully remote
5 days agoWhat's your preference?
Job Description
- Req#: 2500301
Employer Industry: Talent Transformation and Learning Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on dealer satisfaction and digital initiatives
- Flexible work coverage hours as needed
- Engage with a diverse team of over 4,000 employees across 30 countries
What to Expect (Job Responsibilities):
- Act as an inbound point of contact for dealers across digital initiatives for sales and service
- Handle a regular flow of incoming calls and emails, responding within designated timeframes
- Maintain accurate records of all dealership interactions and communications
- Support dealers with enrollment in program solutions and resolve related issues
- Assist in the implementation of dealers' digital marketing plans and coordinate website customizations
What is Required (Qualifications):
- Excellent oral and written communication skills to effectively present information
- Self-motivated with the ability to thrive in a fast-paced sales-focused environment
- Strong time management skills to focus on impactful activities
- Ability to build relationships and interact with all levels of dealership personnel
- Proficient computer skills to develop, maintain, and analyze data
How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Relevant industry experience, particularly in dealership or automotive settings
- Customer service experience, especially in digital retail
- Working knowledge of digital advertising and marketing strategies
- Familiarity with the automotive digital vendor ecosystem
#TalentTransformation #DigitalSupport #CustomerService #CareerGrowth #DiversityAndInclusion
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