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Digital Systems Support Analyst
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Job Description
- Req#: Fwhoc1hv8uJS
Employer Industry: Energy and Utilities
Why consider this job opportunity:
- Competitive salary up to $90,000 annually, commensurate with experience, plus an annual bonus opportunity up to 10%
- Comprehensive benefits package including health, dental, vision, and pet insurance
- 401(k) with a 7% employer match and financial planning support
- Opportunities for professional development and tuition reimbursement
- Hybrid work schedule with flexibility for telework
- Recognized as a Great Place to Work™, emphasizing employee well-being and growth
What to Expect (Job Responsibilities):
- Serve as the primary contact for Tier 1 and Tier 2 support tickets, ensuring effective issue resolution
- Troubleshoot and resolve system issues to maintain operational efficiency
- Collaborate with users to understand challenges and recommend improvements
- Monitor system performance and maintain clean, reliable data for business systems
- Document solutions and procedures to enhance knowledge sharing and support
What is Required (Qualifications):
- Bachelor's degree or 2-4 years of relevant IT or application support experience
- Strong troubleshooting and communication skills
- Familiarity with business systems, data analysis, and ticketing tools
- Interest in AI support systems and prompt engineering
- A proactive mindset and desire to improve processes
How to Stand Out (Preferred Qualifications):
- Experience with AI training and system enhancement projects
- Knowledge of additional ticketing tools or data analysis methodologies
- Previous experience in a hybrid work environment
- Skills in process improvement and project management
- Familiarity with collaboration tools used in IT support settings
#EnergyAndUtilities #ApplicationSupport #CareerGrowth #HybridWork #GreatPlaceToWork
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