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Digital Transformation Client Success Account Manager (Full Time, Remote)
5 days agoJob Description
- Req#: 3630947
Employer Industry: Digital Transformation Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely in select states, offering flexibility in your work environment
- Engage with innovative technologies in intelligent document capture and process automation
- Supportive and collaborative work environment focused on client success
- Competitive pay and benefits package, including contract renewals and documentation support
What to Expect (Job Responsibilities):
- Serve as the primary day-to-day contact for assigned digital transformation accounts, addressing client requests and issues promptly
- Coordinate with internal teams to ensure timely delivery of services and solutions
- Monitor client usage of document capture and automation solutions to ensure successful adoption
- Track and report on project milestones, deliverables, and status updates for active client engagements
- Identify and escalate client concerns or service gaps to ensure quick resolution and client satisfaction
What is Required (Qualifications):
- Bachelor's degree in business, information systems, or a related field plus 4+ years of experience in Client Success, Account Management, or Project Management
- Strong interpersonal and communication skills, with the ability to coordinate across multiple stakeholders
- Highly organized with strong attention to detail, capable of managing multiple priorities and projects simultaneously
- Proficiency in Microsoft Office, CRM software (like Salesforce or HubSpot), and project/task management tools (like Asana)
How to Stand Out (Preferred Qualifications):
- Familiarity with enterprise content management, intelligent document processing, workflow automation, or similar technologies
#DigitalTransformation #ClientSuccess #RemoteWork #ProjectManagement #CareerGrowth
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