Director, Global Head of Payment Investigations, Reconciliations & Client Experience

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With 240 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Director, to join our Global Payments and Treasury Services Operations team. This role is located in Manchester, UK and will be working in a hybrid capacity (3 days a week in the office).

In this role, you’ll make an impact in the following ways:

• Manages multiple global teams within a business unit responsible for complex initiatives.
• Responsible for the production and reporting of strategic analytics and conduct of special projects and initiatives that support business operations.
• Serves as an advisor to management, ensuring that teams under their leadership have the right information to make data-driven decisions. Gains an understanding of business unit strategies, objectives, and tactics to assist in developing a comprehensive approach to the analytics, metrics, and reports that will support their decision-making needs.
• In consultation with the supported business, sets priorities for establishing regular reporting and analytical output to support business needs.
• Guides team on complex projects or analyses. Provides technical guidance and leadership on methods and approach.
• Sets priorities for resource allocation and champions and manages special projects supporting functional or business initiatives that are of importance to the organization.
• Recruits, directs, motivates and develops staff, maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team.
• Oversees managers of multiple teams; responsibilities include coaching, performance management and resource allocation. Responsible for the financial resources of the area, ensuring adherence to budget and management of expenses.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• The candidate is required to have a thorough understanding of Financial Services and have extensive experience in this sector
• This person must have a strong understanding of the business with extensive experience in the asset servicing industry – client service delivery experience is key and operational expertise is helpful
• Collaborative, flexible approach to problem solving
• Outstanding people and Interpersonal skills, ability to work effectively in a global team environment
• Able to work independently and autonomously, manage multiple work streams, and have an eye for detail
• Must possess strong analytical, financial, oral and written communication skills
• Experience working with and influencing cross-functional teams and senior stakeholders
• A business focused Individual with a results-driven mentality combined with a high desire to work strategically

At BNY Mellon, our inclusive culture speaks for itself. Here’s a few of our awards:

• Fortune World’s Most Admired Companies & Top 20 for Diversity and Inclusion, 2023
• Bloomberg’s Gender Equality Index (GEI), 2023
• Human Rights Campaign Foundation, Corporate Equality Index, 2023
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2023
• Forbes Blockchain 50, 2023

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.