• Job Description

  Req#: 1100167
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  The Population Health Management (PHM) department at Mass General Brigham aims to deliver healthcare for all by translating the evolving needs of the healthcare landscape into innovative solutions to better serve individuals, communities, and organizations.
  In the healthcare industry, we are in a time like no other. Experts estimate that healthcare will evolve more in the next few years than it has in the last 50 years. We have seen governments, employers, and families struggle in the face of rising healthcare costs and a fragmented healthcare system. Patients and communities need more convenient, more affordable, and higher quality care.
  We are building a team that can reimagine healthcare and design care models that meet the needs of the people we serve. We are bringing a fresh perspective and a unique approach to create impact for the greater good. By bringing together people from various disciplines and ideas from different industries, we’re seeking to address the complex challenges within our healthcare system and leaning forward into a new era of healthcare.
  Reporting into PHM Clinical Operations, the Director of Post Acute Operations - Population Health is responsible for the development and operationalization of the PHM care continuum strategy. This leader will be responsible for planning, leading, and managing care continuum and post-acute care operations that serve our value-based care patients and advance system goals.
  RESPONSIBILITIES:
  Manage the development and implementation PHM Care Continuum Operations:
  · Define/refine, implement, and lead the PHM care continuum strategy
  · Lead and manage the scoping, design, and implementation of specific PHM interventions. Activities may include:
  o Set and manage to priorities and Key Performance Indicators (e.g., LOS, readmission etc.)
  o Develop operational processes, management structures, and governance models
  o Build and manage budget, staff, and key stakeholders
  · Facilitate development of project roadmaps and strategy for services with administrative and clinical leadership, management, and practice stakeholders
  · Maintain knowledge on care continuum industry best practices including but not limited to post-acute landscape, PAC network management, and patient discharge management
  Lead and direct Care Continuum services:
  · Provide operational leadership of PHM care continuum programs including the MGB SNF Collaborative, SNF Transitional Care Management program, and 3-Day Waiver
  · Drive the execution of best practices in operational processes, policies, data and technology
  · Direct and operate the functional components of the interventions across the clinical spectrum including the following elements:
  o Oversee evaluation and performance measurement
  o Revising and enforcing policies, processes, and communication plan as need
  o Managing of the hiring and overall talent management
  o Manage iterative process improvements to optimize outcome and satisfaction
  o Track and communicate teams’ progress to stakeholders, collaborators, and leadership
  · Anticipate, identify, and drive resolution of intervention challenges
  · Assess and manage risk during scope of project throughout lifecycle-adjusting outcomes
  · Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy, and cost efficiency
  Use data to drive decisions and manage performance
  · Develop and expand existing excel models for assessing the financial impact of proposed and on-going PHM services (e.g., develop business cases, monitor revenue & expenses)
  · Track performance and perform trend analysis to monitor and meet PHM key performance indicator (KPI) targets
  · Analyze data and processes to enable performance improvement initiatives (e.g., discharge rates, LOS, network quality, readmission rates etc.)
  · Implement evidence-based interventions, ensuring constituents are represented, targets and goals are identified and documented, and effective communication
  · Manage budgets to ensure that expenses are in line with expectations
  Provide high performance leadership
  · Provide leadership and management oversight of interventions and staff
  • Recruit, develop and mentor a top-notch team to ensure successfully of strategy and operation
  • Hold employees accountable to consistently high performance
  • Coach employees on development opportunities
  Foster collaborative relationships across the enterprise
  · Build trusting relationships across PHM, MGB, as well as externally to ensure collaborative and robust strategic thinking
  · Partner with and educate system leadership and physicians on care continuum strategy, priorities and implementation models
  · Ensure alignment and collaboration with key external stakeholders (e.g., SNF and home health facilities)
  · Approach conflict in a constructive manner, helps identify problems, offer solutions, and participate in resolution
  · Participate and accept ownership for cross-department initiatives
  Use Mass General Brigham healthcare values to govern decisions, actions, and behaviors
  · These values govern how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
  !*!
  Qualifications:
  · Bachelor’s degree required
  · Advance degree in Case Management, Medicine, Business Administration, Health Care Administration and/or comparable of study preferred
  · At least 10 years’ experience in health care, preferably in a hospital or post-acute care setting
  · At least 5 years in a leadership role
  · Knowledge and experience in post-acute care, care continuum and/or hospital health care operations required
  Skills for Success
  · Strong leadership skills
  · Ability to develop and refine strategy
  · Ability to prioritize and resolve critical issues efficiently and effectively
  · Solid background in project planning and implementation of major initiatives
  · Effective decision-making skills
  · Strong organizational, administrative, and project management skills
  · Influencing skills to engage clinicians and other leaders
  · Ability to effectively present ideas and information in a variety of formats to a range of audiences
  · Strong personnel management skills
  · Strong analytic skills; ability to turn data into information
  · Solid understanding of the health care environment
  · Ability to work independently and as leader of a team
  Team Player
  · An inclusive individual who thrives in a highly matrixed, collaborative, team-oriented environment
  · Respect the talent and unique contribution of every individual, culture and ethnic group and treat all people in a fair and equitable manner
  · A natural curiosity and energetic, creative, and collaborative approach to working and problem solving
  · Strong interpersonal and team building skills. Ability to get work done through others, even if there is no direct reporting relationship
  · Ability to successfully collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
  Self-Managing and Self-Aware
  · Flexible and adaptable within a complex, multi-site environment with changing requirements
  · Ability to prioritize and resolve critical issues efficiently and effectively with appropriate supervision.
  · Is honest, authentic, and straightforward when working with others
  · Solid team player but also an independent thinker
  · Ability to handle stressful situations in calm and professional manner
  · Take-charge ability and excellent judgment in determining and leveraging resources.
  · High degree of professionalism, discretion, and confidentiality
  Commitment to Quality
  · Strong time management and organizational skills, with an attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule.
  · Accountable for delivering high quality work. Act with a clear sense of ownership
  · Strong proactive customer service skills
  Supervisory Responsibilities:
  · 3-7 direct reports
  Fiscal Responsibility:
  · Budgetary responsibility
  · Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
  Working Conditions:
  · A hybrid work model, with 2 days per month on-site; professional office setting located in Assembly Row, Somerville, MA.
  !*!
  Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
  
  
  
  
  MGB Assembly Row (PHSSomervilleAssembly)
  399 Revolution Drive
  Somerville, 02145
  
  

• About the company

  Mass General Brigham is a Boston-based non-profit hospital and physicians network that includes Brigham and Women's Hospital and Massachusetts General Hospital, two of the nation's most prestigious teaching institutions.

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