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Director Client Success, PBM
7 days agoWhat's your preference?
Job Description
- Req#: 6644964003
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Base salary up to $180,000
- Opportunity for career advancement and growth within a rapidly expanding organization
- Supportive and collaborative work environment focused on healthcare innovation
- Chance to lead a high-performing team and drive significant impact on client satisfaction
- Involvement in strategic initiatives and executive-level client relationships
- Commitment to a diverse and inclusive workplace culture
What to Expect (Job Responsibilities):
- Lead and manage a team of Client Success Managers and Associates within the Pharmacy Benefit Management (PBM) sector
- Develop and implement client retention, growth, and operational strategies specific to PBM services
- Create process playbooks and tools to ensure consistency and scalability in client service execution
- Collaborate with cross-functional teams to optimize internal resources and improve service quality
- Oversee the onboarding, training, and development of CS team members focused on PBM services
What is Required (Qualifications):
- 8+ years of relevant experience in client management, consulting, or operations
- Minimum of 4+ years of experience in the healthcare, PBM, or benefits industry
- Bachelor's Degree required; PharmD preferred
- Proven experience in leading and developing teams within complex PBM products
- Excellent critical thinking skills and ability to convey technical PBM information clearly
How to Stand Out (Preferred Qualifications):
- Experience managing strategic PBM account relationships over an extended period
- Advanced skills in MS Office, Google Suite, and Salesforce (or other CRM)
- Strong presentation skills in both in-person and virtual settings
- Experience in navigating complex PBM problems with a creative mindset
- Ability to manage multiple high-priority initiatives simultaneously
#HealthcareTechnology #ClientSuccess #CareerOpportunity #Leadership #DiversityAndInclusion
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