• Job Description

  Req#: 6cf34395-1279-4374-a2d1-e34a988bd525

  Location: Remote

  Company: AnyRoad (San Francisco HQ with Office in Athens, Greece)

  Travel: Up to 30%

  Manages: 7 direct reports across Customer Growth functions

  
  

  About AnyRoad (The Real Version)

  
  

  AnyRoad is a fast-growing, VC-backed (Andreessen Horowitz, Blackrock, Marc Benioff) SaaS company building the leading platform for the experience economy - experiential marketing, brand homes, and loyalty-driven growth. Our customers include global brands across beverage alcohol, retail apparel, and consumer lifestyle, many of whom rely on AnyRoad to power their most important IRL experiences. We are not a slow-moving enterprise company. We are a scrappy, execution-driven startup where leaders roll up their sleeves, spend time with customers, and directly influence outcomes. This role is for someone who wants ownership, accountability, and real impact.

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  What you'll own: Revenue & Growth Accountability

  • Own 120%+ Net Revenue Retention (NRR) across a defined portfolio
  • Drive expansion through growth opportunities like brand and geographic expansion or increased adoption
  • Lead renewals, pricing discussions, and long-term account growth strategy
  • Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues

  
  

  
  

  Hands-On Customer Leadership

  • Act as executive sponsor for strategic accounts. Personally lead:

  On-site customer meetings

  Quarterly Business Reviews (QBRs) and roadmap discussions

  Expansion and renewal negotiations

  • Build trusted relationships with senior leaders at global consumer brands

  
  

  Team Leadership

  • Lead and coach 7 direct reports across:

  Implementation

  Customer Enablement

  Account Directors / Account Managers

  • Set clear expectations around performance, ownership, and growth outcomes
  • Develop future leaders while maintaining a high bar for execution
  • Attendance or participation in industry events, conferences, and tradeshows as needed

  
  

  Cross-Functional & Executive Collaboration

  • Work closely with AnyRoad’s executive team on strategic account expansion
  • Partner with Product and Engineering to translate customer needs into roadmap
  • Collaborate with leadership on forecasting and growth strategy
  • Serve as a senior AnyRoad leader in Europe
  • Help scale processes while maintaining flexibility and speed
  • Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)

  
  

  Who You Are: Must-Haves

  • 8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS
  • Proven ownership of 120%+ NRR in a growth environment
  • Experience leading multi-disciplinary teams
  • Comfortable being customer-facing, commercial, and hands-on
  • Strong executive presence with the ability to influence senior stakeholders

  
  

  Strong Plus

  • Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands
  • Experience in a venture-backed, fast-scaling SaaS company
  • Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation
  • French language skills (helpful but not required)

  
  

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• About the company

  Brands use AnyRoad to manage, measure and scale their, live, virtual, and hybrid experiences and events with live data and unique insights

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