Remote Jobs
Director, Customer Success Operations
What's your preference?
Job Description
- Req#: R-101372
Employer Industry: Customer Success SaaS
Why consider this job opportunity:
- Salary up to $195,000 annually, with commission based on performance and participation in the employer's equity program
- Comprehensive benefits package including fully covered medical premiums, flexible PTO, and 401(k) plan
- Unique perks such as a $10,000 lifetime fertility stipend and access to coworking spaces worldwide
- Dedicated Recharge Holidays—one long weekend each quarter to relax and reset
- Opportunities for career development and growth within the organization
- Collaborative work environment focused on innovation and community
What to Expect (Job Responsibilities):
- Lead, design, and implement a proactive customer engagement and go-to-market strategy aligned with the CCO's priorities
- Own customer success operational strategy including financial planning, forecasting, and capacity modeling
- Develop predictive models and segmentation strategies to optimize customer outcomes
- Create executive dashboards and reporting for customer success performance metrics
- Lead and mentor a high-performing customer success operations team while fostering a culture of innovation and accountability
What is Required (Qualifications):
- 10+ years of experience in Customer Success Operations, Revenue Operations, GTM Strategy, or management consulting within high-growth B2B SaaS companies
- 8+ years of progressive leadership experience in managing high-performing, cross-functional teams
- Demonstrated expertise with the Gainsight platform, including advanced configuration and analytics capabilities
- Strong proficiency in Salesforce and BI platforms (Sigma, Tableau, Looker, Power BI)
- Proven track record leading strategic planning and transformation initiatives in global environments
How to Stand Out (Preferred Qualifications):
- Experience with complementary customer success tech stack including CPQ, Outreach, Gong, HubSpot, or similar platforms
#CustomerSuccess #SaaS #RemoteWork #CareerGrowth #InnovativeCultureAbout the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.