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Director, Customer Support Services (Remote)
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Job Description
- Req#: AdwamjoFqz6y
Employer Industry: Data Security and Privacy
Why consider this job opportunity:
- Competitive salary up to $150,000
- Opportunity for career advancement and growth within the organization
- Remote work flexibility
- Supportive and collaborative work environment
- Chance to work with cutting-edge technologies and frameworks
- Unique opportunity to work with a team of proven serial entrepreneurs and executives
What to Expect (Job Responsibilities):
- Drive post-sales engagement with customers for Technical Support
- Develop customer support SOPs and Runbooks for issue remediation
- Build and lead a team of talented support engineers
- Balance sales acumen with deep technical skills in Data Privacy and Security, Cloud Platforms, and more
- Develop support dashboards and operational metrics for customer satisfaction
What is Required (Qualifications):
- Bachelor's Degree in a technical field with 7+ years of technical support management experience
- Proficiency in Support systems like Zendesk
- Strong leadership and communication skills
- Deep technical understanding of Data Privacy and Security, Cloud Platforms, and more
- Up to 20% travel required (domestic and international)
How to Stand Out (Preferred Qualifications):
- Previous experience in a Data Privacy and Security company
- Familiarity with Cloud Security technologies
#DataSecurity #CustomerSupport #LeadershipOpportunity #CuttingEdgeTechnologies #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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