StellarAlgo
Director, Digital Customer Success & Operations (Remote or Local)
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Job Description
- Req#: 162
Employer Industry: Sports Technology
Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic sports technology company
- Hybrid work model for applicants located within 75km of Calgary, with remote work for others across Canada
- Work with innovative technologies and tools that enhance customer engagement and success
- Supportive and collaborative work environment with a focus on professional development
- Chance to make a significant impact on customer experience and satisfaction through data-driven strategies
What to Expect (Job Responsibilities):
- Define and execute the digital strategy for Customer Success, integrating technology and automation
- Map, design, and refine end-to-end digital customer journeys across various segments
- Collaborate with the Customer Community & Education team to drive peer-to-peer connections and best-practice sharing
- Develop strategies for digital customer engagement platforms to enhance operational efficiency
- Design and optimize customer success workflows and automation playbooks to improve customer experience
What is Required (Qualifications):
- 7+ years of experience in customer success, leading relevant teams in a SaaS product company
- Proven experience driving digital transformation and operational maturity in post-sales functions
- Strong knowledge of digital engagement strategies that drive adoption and retention
- Bachelor's degree in business, operations, marketing, or a related field
- Working knowledge of digital engagement and customer success platforms (e.g., HubSpot, Intercom)
How to Stand Out (Preferred Qualifications):
- Experience with email campaigns, in-app experiences, webinars/events, and certifications
- Strong analytical skills with the ability to translate metrics into actionable strategies
- Excellent verbal and written communication skills to articulate strategies clearly
#SportsTechnology #CustomerSuccess #DigitalTransformation #CareerGrowth #RemoteWork
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
THE LEADING CUSTOMER DATA PLATFORM for live audience businesses StellarAlgo | Manage Fan Data, Engagement, Understanding, and Monetization in one Platform The Customer Cloud Platform for the Sports & Live Audience Industry StellarAlgo Customer Data Pla...
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