Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

Position Summary

Help us shape the future of the largest pure ecommerce marketplace. We’re looking for an energetic, passionate customer champion who will lead end-to-end experiences across our marketplace and be responsible for the P&L outcomes.

Consumer (“C2C”) sellers are the foundation on which eBay was built -- they enrich our marketplace with their unique inventory, represent the bulk of our bustling seller community and further our ecosystem through the buy-sell flywheel. Defending the core experience for these sellers is a top focus at eBay. As the C2C Selling team, we are committed to creating an exceptional, frictionless end-to-end experience for our sellers.

Job Description

The Global Selling Initiatives team plays a key interface between the Global Markets organization and the Global Product and Global Growth organizations by establishing the global seller value proposition and bringing it to life through close engagement with product, policy, customer service and marketing teams. Our team pushes eBay to scale at key points that refine our products and infrastructure by completing efficiently, bringing solid business and customer sense and working effectively across organizational lines.

As the Director of Global C2C Selling, you will be a primary lead in articulating the global consumer seller strategy and programs to address the highest priority opportunities for the customers. You will build market and vertical expertise through deep collaboration with the regional and category teams to synthesize the business and customer opportunities to support the company’s strategy.

You and your team will partner with global product, marketing, monetization, policy and customer service teams to complete strategic programs, set OKRs for initiatives and projects, and create processes to drive ground-breaking consumer selling ecosystem success and improve our customer experiences and outcomes. You will own the creation and execution of the go-to-market strategy to ensure adoption and measure success.

What You’ll Do

• Strategy Definition and Prioritization: Identify the customer needs that are global in nature while bringing the regional differences together to create a clear view of the value proposition and prioritized strategy for eBay. Understand eBay’s strategic and competitive positioning to develop reasons, drive continuous improvement, and define product needs that meet the needs for the C2C Seller
• Benefit Quantification: Build the case for change using seller data, analysis of financial and operational metrics, and competitive benchmarking
• Roadmap Ownership: Develop and drive roadmaps across product, marketing and operations to deliver the capabilities our C2C Sellers need most through the planning process throughout the year and annually
• Go to Market Strategy: Build and drive a go to market strategy in conjunction with Marketing, PR, Ops and Legal teams.
• Cross-functional Leadership: Collaborate with partners, aligning to shared strategies and goals, championing seller experiences, and innovating across teams
• Results and Accountability: Define key performance indicators, design experimentation structure and measure results. Own reporting of seller health KPIs and insights to leadership.

Who You Are

• Shown diligent executor that can inspire cross-functional teams, delivering experiences at eBay’s scale
• High level of comfort with analytical approaches and quantitative methods
• Committed, independent, self-starter comfortable working in a fast-paced environment
• Proven track record leading multiple priorities simultaneously with minimum guidance
• Excellent organizational and written/verbal communication skills
• Ability to think end-to-end across customer and business touchpoints
• Structured thinker that can break down ambiguous problems into executable solutions
• Well versed in both online and integrated retail environments
• Understand the importance of design and research and how both fit into building new processes and deploying new technologies
• Built and nurtured high performing teams

Minimum Qualifications

• BA/BS degree, with 10+ years of relevant ecommerce experience, e.g., Seller Experience, Product Management, Product Operations, Product Strategy, Defect Reduction, Management Consulting
• Prior experience owning end-to-end eCommerce experiences, and using measures like NPS, conversion funnels and financial results
• Proven experience leading the delivery of strategies from roadmap to delivery in a highly collaborative culture
• Experience in Agile Product Management
• Solid understanding of technical solutions used in marketplaces and ecommerce platforms and familiarity with system architecture and APIs
• Creative problem-solving skills
• Experienced team manager

Preferred Qualifications

• MBA or advanced degree a plus

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range below.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com. We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. For more information see: EEO is the Law Poster and EEO is the Law Poster Supplement.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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