You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Client Group (GCG) in Global Merchant & Network Services serves American Express’ largest and most complex global merchants across retail, online and travel-related industries. Our vision is to be the partner of choice to drive global commerce. Our mission is to drive revenue growth through premium value, service excellence, and high-touch customer engagement.

As a Director in GCG, you will be responsible for building a global strategy to drive growth within the Travel industry. The incumbent will be expected to leverage their strong influencing, negotiation, collaboration, consultative selling, and marketing skills to reinforce the American Express value proposition, manage all relevant contracts, expand relationships, and drive business results for this portfolio. The Director leads two client managers and one analyst, providing oversight and prioritization, coaching, guidance, and thought leadership to the team.

Key Global Responsibilities Include:

· Developing strategic account plans to grow charge volume, drive incremental revenue, improve share, and increase profitability.

· Deepening and elevating merchant relationships, developing new client contacts to strengthen client partnerships.

· Leading management of & negotiating Card Acceptance Agreements and addendums/ agreements as appropriate to cover new lines of business.

· Developing strategies for charge volume opportunities, identifying & implementing cost reduction initiatives, managing merchant operational expansion, and selling in other American Express products/services to achieve revenue and profitability goals.

· Collaborating extensively with teams across the Blue Box, including Strategic Partnerships, Marketing, Payments Consulting, Pricing, GCO, Compliance, Risk, as well as with regional teams to support business building initiatives and provide thought leadership around complex issues.

Minimum Qualifications:

· Proven ability to drive results in a highly complex and dynamic external marketplace, identifying and prioritizing high value opportunities

· Strong strategic thinking, analytical and problem resolution skills with ability to develop, articulate and implement creative solutions to business issues with simplicity

· Strong experience negotiating partner agreements and contracts with ability to quantify and communicate value

· Strong relationship management and consultative selling skills with an ability to establish, maintain, and deepen relationships with external contacts up to C-level executives

· Project management skills and the ability to manage multiple accounts and initiatives in parallel

· Excellent influencing and collaboration skills, internally and externally

· Thrives in an ambiguous environment with ever-changing priorities

· Proven ability to manage and motivate a high performing team

· Excellent oral/written communication and presentation skills a must across all mediums

· 6-8 years client management experience required

· Knowledge of the payments industry in the Travel industry in both B2C & B2B highly regarded

• BA/BS Degree Required

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Will Not Provide Sponsorship:

1. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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