• Job Description

  Req#: HOT09NEX

  Join Us in Creating a Legacy!

  The Conrad brand is empowering because we deliver:

  BOLD Design

  Purposeful Service, Passionately Delivered

  Experiences with Impact

  Conrad Orlando presents a modern resort experience where Orlando’s excitement exists in harmony with our serene waterfront paradise. Natural environments, exotic views, and an expansive 8-acre lagoon set the stage for luxury which is as harmonious as it is captivating. Inspired by nature. Fashioned for adventure. Our guests are sophisticated citizens of the world and value the opportunity to define their experience and shape their personal growth.

  The long-awaited Conrad Orlando (part of the Hilton Luxury Portfolio) will debut with 433 rooms, including 51 impeccably designed suites and 10 spacious family suites. Other features include a tranquil spa and five dining options, including a signature rooftop experience. In addition to these wonderful amenities, we also offer 40,000 sq. ft. of indoor and 25,000 sq. ft of outdoor meeting space in which you will be the catalyst to create engaging and memorable experiences.

  What will I be doing?

  As Director of Catering and Events with Conrad Orlando, you will provide continuous leadership in creating and delivering an exceptional guest experience. You will infuse purpose and intention into every interaction, embracing your authentic self and your passion for creating enriching experiences for our guests. You will be responsible for planning, budgeting, and directing all event coordination and catered food and beverage experiences throughout the resort. You will collaborate with our event planners to ensure all details of their curated events are tended to and provided for with high-touch service.

  Specifically, your essential functions will be to perform the following tasks to the highest standards:

  OPERATIONS EXCELLENCE:
  • Ensure the proper use of all function and event spaces
  • Manage supplier and vendor relationships (i.e. audio/visual, wedding planning, and destination management services)
  • Possess subject matter expertise and ensure standards/practices
  • Develop and manage departmental budgets
  • Oversee short, medium, and long-term forecasting and actual cost reporting for events
  • Ensure proper staffing for the needs of the business
  • Integrate current trends in event management and design
  • Participate in customer site inspections and assist with the sales process as necessary

  STRATEGY:
  • Implement commercial strategic initiatives and monitor for best-in-class results
  • Drive innovation and creativity within event delivery
  • Partner with all interdepartmental teams to deliver on Hilton’s values by creating high-impact event experiences
  • Provide owner relations guidance in key areas of events expertise
  
  

  LEADERSHIP:
  • Provide overall leadership and direction in all events matters
  • Serve as the hotel’s credible Subject Matter Expert on all matters relating to event experience
  • Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
  • Participate or represent Hilton in industry social/meeting/events and professional associations

  CULTURE:
  • Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Catering and Events talent pipeline
  • Integrate Hilton’s Values/Mission/Purpose when implementing Catering & Event initiatives and support Team Member-centric and guest-centric programs
  • Lead with Hilton culture engaging with Team Members through direct and meaningful interactions

  TALENT:
  • Motivate and provide a work environment in which team members are productive
  • Ensure all Catering and Event manager roles have career development plans in place that are actively supported by leadership for succession planning
  • Listen and respond to team members needs while having an open-door policy
  • Manage group and interpersonal conflict effectively

  What are we looking for?

  • Five (5) years hospitality-related experience at manager level.
  • Minimum of one 1 year of leadership experience in hotel management.
  • Other requirements: Travel percentage: 10%

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Knowledge of the hotel property management systems (Delphi, fdc)
  • Significant experience in revenue management or a similar analytical role
  • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

  Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

  In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

  What will it be like to work for Hilton?

  Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

  The annual salary range for this role is $80,000 - $110,000 and is based on applicable and specialized experience and location.

  #LI-TA1

• About the company

  Hilton is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company, is a leading global hospitality company with a portfolio of 18 world-class brands.

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