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Director of Customer Service & Operations
4 days agoWhat's your preference?
Job Description
- Req#: 3375615
Employer Industry: Financial Services and Education Affordability
Why consider this job opportunity:
- Salary up to $125,000 annually
- Opportunity for career advancement and growth within the organization
- Full-time permanent position with comprehensive benefits
- Chance to lead and implement transformative initiatives that enhance operational efficiency
- Work in a dynamic environment focused on improving customer service and program delivery
What to Expect (Job Responsibilities):
- Oversee the customer service and operations department, ensuring high-quality service delivery
- Develop and implement internal policies and workflows related to program processing and servicing
- Analyze existing operational processes to identify areas for improvement and implement necessary changes
- Manage data management and reporting requirements associated with business financing and education programs
- Collaborate with a team of professionals to enhance the overall effectiveness of operations
What is Required (Qualifications):
- Four (4) year degree required, preferably in finance or administration
- Minimum of ten (10) years of related industry/business experience
- Knowledge of state and federal consumer and commercial lending regulations
- Demonstrated leadership and management skills, with strong strategic thinking capabilities
- Proven time management, project management, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience supervising and/or training larger customer service and/or operations teams
- Strong organizational skills and attention to detail in a fast-paced environment
- Ability to build strong relationships with community partners, stakeholders, clients, vendors, and staff
#FinancialServices #CustomerServiceLeadership #CareerOpportunity #EducationAffordability #TransformativeInitiatives
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