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Director of Customer Success
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Job Description
- Req#: 1065
Employer Industry: SaaS Technology and Worksite Safety Services
Why consider this job opportunity:
- Opportunity for career advancement and professional growth within a dynamic and innovative organization
- Impactful work contributing to safer workplaces and enhanced safety management practices
- Lead and develop a high-performing Customer Success team
- Collaborative work environment focused on customer satisfaction and engagement
- Competitive salary and benefits package, including comprehensive onboarding and continuous learning opportunities
What to Expect (Job Responsibilities):
- Build and lead a high-performing team of Customer Success Managers, developing and executing account strategies
- Design and implement onboarding and development programs to enhance team skills and performance
- Collaborate with customers to identify strategic opportunities and drive product adoption
- Develop account-level reporting for leadership to provide insights into business health and forecasts
- Advocate for customer needs and trends internally, ensuring customer feedback informs product enhancements
What is Required (Qualifications):
- Minimum of 5 years of customer success or account management experience, preferably in a high-growth start-up
- At least 3 years of experience in leading and managing a team
- Proven track record of driving customer success, retention, and revenue growth in a B2B SaaS environment
- Strong leadership and people management skills with experience in building high-performing teams
- Proficient in leveraging CRM and customer success software to drive strategy and decision-making
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, ambiguous environment with a proactive, self-starter mindset
- Strong customer-first mentality and a passion for delivering exceptional customer experiences
- Expertise in customer success best practices with a demonstrated ability to coach and mentor others
#SaaSTechnology #CustomerSuccess #Leadership #CareerGrowth #SafetyManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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