Zebra Technologies
Director of Customer Success - Retail, Healthcare & Government (Remote/Hybrid Anywhere US)
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Job Description
- Req#: 110658
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Salary up to $225,000 per year
- Eligible for cash incentive programs linked to company and individual performance
- Opportunities for career advancement and professional development within a supportive environment
- Flexible hybrid work schedule with potential remote accommodations
- Comprehensive benefits program including healthcare, wellness, and paid time off
- Engage in impactful work within diverse sectors such as Retail, Healthcare, and Government
What to Expect (Job Responsibilities):
- Lead a team of Customer Success Managers and Specialists to enhance customer post-sales experiences, including onboarding and advocacy
- Develop account coverage strategies and staffing plans in alignment with sales growth
- Foster cross-functional collaboration to address customer feedback and enhance product quality
- Set targets for Customer Success teams and manage financial forecasts for renewals and churn
- Create customer health score and success plan playbooks for team utilization
What is Required (Qualifications):
- Bachelor’s degree required
- 10+ years of experience in customer success or a blend of sales and customer success roles
- Management experience leading teams and complex solutions
- Strong understanding of business challenges in the Retail sector
- Must be based in the US and able to work a hybrid schedule with 25% travel
How to Stand Out (Preferred Qualifications):
- Master’s Degree or equivalent experience
- Experience in Healthcare and/or Government sectors
- Familiarity with both hardware and software solutions
- Strong financial acumen and commercial skills
- Proven ability to build strong internal and external relationships and mentor teams
#TechnologySolutions #CustomerSuccess #CareerOpportunity #FlexibleWork #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Zebra Technologies Corporation is an American public company based in Lincolnshire, Illinois, USA, that manufactures and sells marking, tracking and computer printing technologies.
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