Remote Jobs
Director of Digital Sales (Contact and Virtual Center)
What's your preference?
Job Description
- Req#: 8a7883ac96d0a1380196f37d15683c19
Employer Industry: Credit Union
Why consider this job opportunity:
- Initial salary up to $123,259.66 per year, with consideration for skills and experience
- Impressive benefits package including Medical, Dental, Life Insurance, and 401(K) Plan
- Paid Vacation, Wellness, Sick Time, and more
- Opportunity to make a meaningful impact on the financial success of over 90,000 members
- Voted eleven years in a row as one of the Top 40 Places to Work by the Times Picayune
- Supportive team environment where exceptional service is valued
What to Expect (Job Responsibilities):
- Oversee the operations of digital banking services, including the contact center and digital sales team
- Provide leadership, coaching, and support to team members to enhance member interactions
- Design and implement strategies to improve the digital member experience using data-driven insights
- Monitor and optimize performance to meet or exceed Service Level Agreements (SLAs)
- Develop and report on key performance indicators (KPIs) to drive performance improvement initiatives
What is Required (Qualifications):
- Five to eight years of similar or related experience
- High school degree or equivalent
- Strong understanding of digital banking platforms, ITM operations, and CRM tools
- Proven track record of developing high-performing teams and achieving service and sales metrics
- Excellent leadership, coaching, and communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a leadership role within a financial institution or similar environment
- Familiarity with data analysis and performance improvement methodologies
- Ability to leverage emerging technologies to enhance service delivery
#CreditUnion #DigitalBanking #Leadership #CareerOpportunity #CustomerService
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.