• Job Description

  Req#: 32516928712

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  This range is provided by Sports Research. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

  Base pay range

  $155,000.00/yr - $165,000.00/yr

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  Human Resource Planning & Consulting for Small to Midsized Companies 15+ Years Experience

  Director of eCommerce

  Work Location: 784 W. Channel Street, San Pedro CA 90731 (Work from home 1 day/week)

  Business Hours: Monday - Friday 8:30am to 5:30pm

  Reports To: Chief Operating Officer (COO)

  Employment Type: Full-Time, Exempt, Management

  Pay Grade: $155,000 - $165,000 DOE

  Sports Research is one of the largest privately held dietary supplement and health and wellness brands. Established in 1980 and made popular by our flagship product, Sweet Sweat, Sports Research remains a family-owned company dedicated to providing the highest quality products to support every stage of the wellness journey. As we continue to grow, we're looking for passionate leaders who want to be part of The Sport of Life

  Position Overview

  We are seeking a highly experienced, operations-focused Director of eCommerce to lead and scale the systems, infrastructure, and execution behind our growing digital business across both direct-to-consumer (DTC) and third-party marketplace platforms. Reporting directly to the COO, this is a critical role for a process-driven, tech-savvy leader who thrives on building scalable, cross-functional systems that power online revenue growth. This position emphasizes operational efficiency, platform integration, and fulfillment excellence over front-end UX or marketing.

  Key Responsibilities Include, But Are Not Limited To:

  Operational Strategy & Leadership

  • Develop and execute the operational roadmap to support sustained eCommerce growth and international expansion.
  • Identify bottlenecks, system gaps, and cross-functional pain points—then lead the implementation of scalable solutions.
  • Partner with Finance, Logistics, and Supply Chain to align forecasting, demand planning, and fulfillment strategies.
  • Own operational planning and readiness for product launches, promotions, and channel expansion.

  Systems & Infrastructure

  • Oversee all backend eCommerce platforms and tools (Shopify Plus, Amazon Seller Central, ERP, OMS, PIM, WMS).
  • Drive system integrations that improve order flow, inventory accuracy, and fulfillment timelines.
  • Evaluate, implement, and optimize tools to automate workflows, reduce manual work, and ensure data integrity across systems.
  • Collaborate with IT and Engineering teams to scope new features, system enhancements, and technical roadmaps.

  Marketplace & Channel Operations

  • Ensure operational excellence across all digital channels (Shopify DTC site, Amazon, Walmart, and emerging platforms).
  • Standardize product catalog management, pricing controls, and inventory sync across platforms.
  • Monitor channel-specific SLAs and compliance requirements to protect brand and operational health.
  • Build and manage a lean, agile eCommerce operations team focused on systems, fulfillment, and data flow.
  • Provide clear structure, documentation, and mentorship to promote ownership and continuous improvement.
  • Foster a collaborative, accountable team culture rooted in operational excellence.

  Cross-Functional Collaboration

  • Serve as the primary liaison between eCommerce and departments including Supply Chain, Customer Experience, IT, and Finance.
  • Align cross-functional efforts to streamline workflows related to orders, returns, inventory, and CX feedback loops.
  • Lead documentation of SOPs and implement governance around operational practices.
  • Work closely with Operations and 3PL partners to ensure timely, cost-effective fulfillment and returns processing.
  • Establish operational KPIs such as order cycle time, fulfillment rate, shipping cost per order, and return rates.
  • Proactively address scaling challenges related to packaging, inventory distribution, and global logistics.

  Analytics & Reporting

  • Develop clear dashboards for tracking eCommerce operations performance.
  • Analyze order flow, fulfillment trends, customer service issues, and return reasons to uncover improvement opportunities.
  • Support budgeting, forecasting, and ROI measurement for operations initiatives.

  Compliance & Risk Management

  • Ensure digital compliance across tax, privacy (GDPR/CCPA), accessibility (ADA), and channel-specific operational policies.
  • Develop contingency plans for fulfillment, platform downtime, fraud mitigation, and compliance audits.

  Other Duties as Needed

  Skills and Qualifications

  • 7+ years of eCommerce experience, with at least 3 years focused on backend operations, systems, or fulfillment leadership.
  • Proven experience scaling eCommerce systems and operational frameworks in a CPG, wellness, or retail environment.
  • Strong understanding of eCommerce platforms (Shopify, Amazon, Walmart), back-end tools (ERP, OMS, PIM), and 3PL logistics.
  • Demonstrated ability to lead cross-functional initiatives that reduce inefficiency and improve the customer experience.
  • Exceptional project management, communication, and analytical skills.
  • Experience with international eCommerce operations and tax/logistics considerations is a plus.
  • Passion for process improvement and enabling teams through well-built systems and documentation.

  Why Join Us?

  Join a thriving, family-owned leader in the dietary supplement industry, where your expertise in document control will support our commitment to quality and fuel our global success. We offer a collaborative, fast-paced culture and a supportive team environment. Benefits include:

  • Free Medical, Dental, Vision, Life Insurance, and EAP Program for employee coverage.
  • 401K with up to 4% company match
  • Accrued PTO, Paid Holidays, and Floating Holidays
  • Free company products
  • Work from home Fridays

  Sports Research is an equal opportunity employer committed to providing a diverse environment.

  Sports Research may update Benefits at any time with notice.

  For Sports Research's Career Privacy Statement please visit

  Seniority level

  • Seniority level

    Director

  Employment type

  • Employment type

    Full-time

  Job function

  • Job function

    Marketing, Management, and Business Development

  • Industries

    Wellness and Fitness Services, Personal Care Product Manufacturing, and Sporting Goods Manufacturing

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  Inferred from the description for this job

  Medical insurance

  Vision insurance

  401(k)

  Disability insurance

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• About the company

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