• Job Description

  Req#: 3250221
  Benefits:
  • 401(k) matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  About American Family Care
  American Family Care (AFC) is the nation’s largest provider of urgent care service, offering convenient walk-in access seven days a week. Our state-of-the-art clinics deliver high-quality, episodic care for acute illness and injuries, as well as comprehensive occupational health and workers compensation services. Each location is equipped with an on-site laboratory and in-house X-ray capabilities to ensure timely and efficient care.
  AFC Franchising, LLC (AFCF) is the franchising division of American Family Care and serves at the primary liaison between the corporate organization and franchise owners. This division provides operations guidance, strategic support, and performance oversight to ensure consistency, growth, and success across all franchise owned clinics nationwide.
  Role Overview
  The Director of Master Developer Territories is responsible for driving operational alignment, consistency, and performance across all AFC Urgent Care Master Developer. This role serves as the primary liaison between AFC corporate leadership and each Master Developer group, ensuring that corporate standards, brand integrity, and operational excellence are consistently achieved system-wide.
  
  The Director provides strategic oversight and collaboration with the Master Business Consultants (MBCs) who are employed by their respective Master Developers through a dotted-line relationship, supporting their training, communication, and performance alignment to corporate initiatives and key performance indicators.
  Essential Duties and Responsibilities
  Master Developer Oversight & Alignment
  
  
  · Serve as the corporate point of contact and relationship manager for all Master Developer territories
  · Lead regular alignment calls and quarterly business reviews to ensure consistency in operational execution and franchise support across markets
  · Support and guide Master Developers in applying AFC’s operational standards, systems, and best practices
  · Provide strategic input and operational guidance to Master Developers to drive franchisee growth, performance, and profitability
  
  
  MBC Oversight & Development
  
  
  · Maintain a dotted-line oversight relationship with each Master Business Consultant (MBC) employed by the Master Developer
  · Establish corporate expectations, tools, and training for MBCs to ensure alignment with AFC standards and KPIs
  · Facilitate MBC training, best practice sharing, and continuous learning programs to enhance franchise support quality
  · Monitor MBC performance metrics and provide feedback to both Master Developers and AFC leadership on consistency and effectiveness
  
  
  System Integration & Communication
  
  
  · Act as the bridge between corporate departments (Operations, Training, Marketing, Compliance, Development) and Master Developers
  · Develop and maintain communication channels and standardized processes for field reporting, and operational updates
  · Collaborate with corporate Operations and Compliance to ensure system-wide adherence to AFC brand standards, clinical protocols and operational procedures
  · Coordinate joint visits and market reviews with AFC and Master Developer teams to ensure optimal clinic performance and franchise satisfaction
  
  
  Strategic Growth & Support
  
  
  · Partner with Development and Operations leadership to evaluate and support new Master Developer launches or transitions
  · Provide operational input on market performance trends, franchise health, and expansion opportunities within territories
  · Help Masters and MBCs leverage corporate tools, marketing resources, and operational data to optimize territory performance
  
  
  Qualifications
  
  
  · Bachelor’s degree in business, Healthcare Administration, or related field required; MBA or advanced degree preferred
  · 7+ years of experience in franchise operations, multi-unit healthcare management, or field support leadership
  · Demonstrated success in working within a franchise or Master Developer model
  · Strong leadership, communication, and relationship management skills with ability to influence without direct authority
  · Deep understanding of operational excellence, performance metrics, and franchisee support structures
  
  
  
  Core Competencies & Performance Metrics
  · Strategic Alignment and Execution
  · Relationship Management and Collaboration
  · Franchise Performance Leadership
  · Operational Consistency and Compliance
  · Communication and Influence
  · Analytical and Problem-Solving Skills
  · Consistency of operations and standards across Master territories
  · Franchisee satisfaction and performance within Master territories
  · MBC training participation and performance outcomes
  · Operational KPI achievement (clinic growth, quality, patient experience, compliance)
  · Successful communication and implementation of corporate initiatives
  This is a remote position.
  Compensation: $130,000.00 - $150,000.00 per year
  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
  
  
  
  
  PS: It’s All About You!
  American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
  If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
  Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.
  We are an Equal Opportunity Employer.
  
  

• About the company

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