• Job Description

  Req#: R7705

  QUALIFICATIONS:

  • Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred.

  • Minimum of 3+ years leading high-performing teams
  • Clear understanding of GCP and specifically IRB and the ICF processes.
  • Ability to lead across multiple time zones in a remote working environment.
  • Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results.
  • Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner.
  • Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders.

  • Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus.
  • Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement.
  • 3+ years' experience utilizing customer relationship management (CRM) and other call center applications.

  • Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment.
  • Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement.
  • Travel of up to 5% may be required

  ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABIITY:

  • Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas.
  • Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services.
  • Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards.
  • Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies.
  • Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates.
  • Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies.
  • Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance.
  • Partners with other team members ensuring optimal recruitment performance and efficiency across all studies.
  • Identify and solve recruitment challenges and barriers to meeting recruitment objectives.
  • Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital).
  • Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency.
  • Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications.
  • Tracks metrics and builds progress reports on enrollment targets and updates.
  • Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations.
  • Participate as needed in business development.
  • Other duties as assigned.

• About the company

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