• Job Description

  Req#: R26722

  Job Description

  Zendesk helps companies build better relationships with their customers. We do this by focussing not only on our excellent products but also on building our outstanding teams! We are looking for a Director, Sales Acceleration to join our team!

  What you'll be doing

  • Be the “Business Lead” on key sales acceleration initiatives driving cross-functional collaboration to meet the targets in a timely manner

  • Work with cross functional teams to align on new product releases, sales enablement, product sales promotion/programs, and acquired entity integration plans

  • Evolve the sales play system to run 2-3 effective and efficient sales plays per quarter

  • Establish a strong working relationship with cross functional business leaders in functions such as Product Marketing, Sales Operations, IT and various other strategic functions

  • Support sales leaders in rolling out and adopting best practices such as sales plays

  • Participate in/lead cross functional initiatives aimed at developing tools and processes necessary for scaling the business

  • Partner in a trusted adviser capacity to Sales Leadership, Sales community and other internal stakeholders globally

  • Develop forward looking plans to scale the organization around process, people and technology and secure internal funding and executive support

  What you bring to the role

  • Bachelor’s degree (required)

  • 10 years experience in software/ SaaS sales or sales ops/ leadership roles

  • Demonstrate strong credibility in GTM and sales effectiveness topics

  • Ability to build relationships and work collaboratively to drive results and capable of driving change effectivity across large sales organization

  • Highly effective communication skills, including written and verbal - especially in executive settings

  • Organized and high level of attention to detail

  • A bias for action and ability to drive results

  • Ability to work in a fast paced environment

  • Fluency (reading, writing and speaking) in English

  Where you'll work:

  Fully Flexible:

  In this role, you’ll work primarily remotely with the support of a dynamic and caring team. We’ll provide you with the digital tools and experiences to be together–even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

  #LI-SM12

  #LI-Remote

  The US annualized base salary range for this position is $165,000.00-$247,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

  The intelligent heart of customer experience
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

• About the company

  Zendesk Inc. is an American customer service software company headquartered in San Francisco, California, USA.

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