• Job Description

  Req#: R357101
  Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option. Job Summary Global Technology Organization (GTO) is passionate about the technology, systems and tools that support the customer lifecycle (sales, fulfillment, assurance, billing, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually designing and delivering products and next-generation technologies. Comcast Business Delivery (BSD) team is at the core of GTO to instrument the build of excellent business customer solutions to support the entirety of the LBGUPS lifecycle for business customers and fellow employees. Our team is responsible for building software, solutions, and process in partnership with our product and technology teams across Comcast. Job Description This critically meaningful role, Director of Software Development & Engineering is responsible for providing strategic leadership and executive guidance to OSS aspects of the SD & E Department's projects and activities. This person will develop and implement strategies and work with project personnel to develop project standards and performance metrics. They will work with Supervisors and Managers to ensure all applications meet project specifications and requirements; provide leadership and direction for the team which may include multiple functional areas; and develop and implement strategy for functional area(s). Additionally, the position may have responsibility for developing and managing platform and project budget. Required Knowledge and Skills: ‘Hands-on’ experience in modernization of large-scale OSS systems to next-generation Cloud-Native systems. Experience in Development and execution of long-term OSS technical vision and strategy in alignment with the Company's overall vision and business goals, while involving Strategic Partners, Architecture as well as Business stakeholders. Experienced with large-scale systems’ Software development, involving complex integration. Experiences in Definition/Dissemination/ institutionalization of development and integration ways-of-workings to large heterogeneous team (i.e., Comcast and strategic vendors’ employees) Instill a “Security/Operability/Observability by Design” attitude as early as throughout design, development and certification. Anticipate continuously operational aspects as part of system’s SW design (sizing, virtualization, performance, resilience, observability, operational housekeeping, reliability ) . Experience leading large, global and diverse teams. Telco OSS/BSS Experience, preferably in contexts of digital transformation programs Core Responsibilities: Works with Supervisors and Managers to ensure all deliverables adhere to deadlines, specifications and budgets. Develops and implements performance metrics. Reviews and reports on project progress to the leadership team. Leads the Software Development and Engineering team in the development of new software and web applications and leads the continued support for existing applications and applications in development. Leads all aspects of implementation initiatives, software updates and the roll-out of new software releases. Works with project personnel to define standards and frameworks with regards to software development and customization (coding, demarcated extensibility, automated scrum testing) Prepares and manages budget(s) and financial targets. Continuously researches new techniques with respect to coding technology and coding practices. Works with the Engineering team to implement new techniques that benefit the goals of the organization. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hard-working learners, users and advocates of our innovative technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Get results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

• About the company

  Comcast Corporation is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States' largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.

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