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Dispatch Customer Service
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Job Description
- Req#: 2547007
Employer Industry: Customer Service Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Be part of a company that values customer feedback and continuous improvement
- Work in an environment that embraces core values focused on customer service
What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls while maintaining professionalism and efficiency
- Identify and assess customers' needs to exceed satisfaction and provide effective solutions
- Engage customers and clients proactively to enhance their experience
- Build sustainable relationships and trust through open communication
- Document customer interactions and follow up on resolutions to ensure satisfaction
What is Required (Qualifications):
- Proven customer support experience or experience as a client service representative
- Minimum of 3 years of customer service experience
- Strong phone communication and listening skills
- Familiarity with various software, including email, Microsoft Excel, and Gsuite
- High school diploma or equivalent
How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish (preferred but not essential)
- Experience in dispatching (1 year preferred but not essential)
- Track record of exceeding performance goals
- Excellent communication and presentation skills
- Ability to multi-task and manage time effectively
#CustomerService #CareerOpportunity #CustomerSatisfaction #GrowthPotential #BilingualSkills
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