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Dispatch Specialist - Overnight - Remote - Central Pennsylvania
This job is now closed
Job Description
- Req#: 1753
Employer Industry: Roadside Assistance and Services
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO) allowing immediate vacation planning
- Medical, Dental, and Vision benefits, along with Health Savings Account options
- 401(k) plan with up to 6% company matching and full vesting from the first contribution
- Earn up to 3 extra PTO days a year for community volunteering efforts
- Free AAA Premier Membership and various discounts and perks, including travel and services
- Flexible remote work opportunity with the requirement to attend in-person meetings in Harrisburg, PA
What to Expect (Job Responsibilities):
- Receive and handle requests for Roadside Assistance, coordinating services with contractors
- Manage the complete roadside assistance experience, providing follow-up and feedback
- Prioritize requests based on safety, expedience, and other criteria while handling emergencies
- Maintain clear and concise communication with customers regarding their requests and services
- Cultivate strong relationships with contractors to ensure prompt assistance and service quality
What is Required (Qualifications):
- High school diploma or equivalent
- Previous customer service, call center, or dispatch experience preferred
- Superior active listening skills and ability to process verbal information
- Technical aptitude to utilize multiple computer systems simultaneously
- Ability to make logical decisions to enhance customer experience
How to Stand Out (Preferred Qualifications):
- Experience in a call center or dispatch environment
- Familiarity with roadside assistance programs and services
- Strong problem-solving skills and ability to work independently
- Experience in a fast-paced work environment
- Knowledge of customer service best practices
#RoadsideAssistance #CustomerService #RemoteWork #CareerGrowth #EmployeeEngagement
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