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Dispatch Specialist - Remote - Harrisburg Pennsylvania
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Job Description
- Req#: 1967
Employer Industry: Automotive Services
Why consider this job opportunity:
- Generous, front-loaded Paid Time Off (PTO); no need to wait until you've accrued PTO.
- Opportunity to earn up to 3 extra PTO days a year for community volunteering and participation in AAA Cares events.
- Comprehensive benefits including Medical, Dental, Vision, and 401(k) with up to 6% company matching.
- Remote work flexibility with mandatory attendance at in-person meetings and trainings held several times a month.
- Supportive and inclusive work culture that values diversity and community engagement.
- Recognition programs and employee engagement activities to celebrate team members' contributions and milestones.
What to Expect (Job Responsibilities):
- Receive and handle requests for Roadside Assistance from members and coordinate services with contractors.
- Provide timely follow-up and feedback to members while addressing their requests with empathy and urgency.
- Dispatch requests to contractors, ensuring all relevant details about the situation and vehicle issues are communicated clearly.
- Inform members about problem resolution, safety concerns, covered benefits, and service alternatives.
- Build strong relationships with contractors to ensure prompt and reliable assistance for members.
What is Required (Qualifications):
- High school diploma or equivalent.
- Previous customer service or call center experience preferred.
- Superior active listening skills with the ability to accurately interpret verbal information.
- Ability to communicate effectively through multiple channels, including phone, email, and live chat.
- Technical aptitude to utilize multiple computer systems simultaneously.
How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the automotive or roadside assistance industry.
- Familiarity with dispatching services or emergency response protocols.
- Strong problem-solving skills and the ability to make logical decisions in high-pressure situations.
#AutomotiveServices #CustomerService #RemoteWork #EmployeeEngagement #CommunityImpact
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