• Job Description

  Req#: 77885
  !*!

  Location: Pilot Way, Ansty Park Coventry CV7 9JU

  Contract Type: 9 months Fixed Term Contract

  Salary: £24,020- £28,259

  Be part of something big! Help shape the future of gas for generations to come. At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

  We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

  We are currently looking for an individual to join our business as Dispatch Support on a 9-month fixed term basis. In this role, you will provide a range of administrative tasks in the scheduling to dispatch team, contributing to Cadent’s overall business objectives. The Planning to Dispatch team provides essential support to engineers who attend routine maintenance work on the network for a gas emergency or planned work.

  What you’ll get to work on

  · Accountable for the end to end process of raising and dispatching all reactive fault work within a timely manner to agreed SLA's

  · Deliver a ‘right first time’ service to all customers that interact with Cadent

  · Resolve customer enquiries and complaints from both internal and external customers, providing written, face to face or telephone response as appropriate in a timely manner

  · Contribute towards first contact resolution with customers, avoiding potential escalations

  · Demonstrate an inclusive work ethic

  · Maintain accurate data records and reporting

  · Assist in the administration of ‘Scheduling to Dispatch’ activities, in line with guidelines, procedures and training; and the delivery of training of new staff where appropriate to ensure consistency of approach and compliance with standard processes and procedures

  · Participate in the measurement of individual and team objectives, to enable the business performance gaps to be identified and improved

  · Work well with and rely upon the members of your team

  Who are we looking for

  · Previous experience in a dispatch or resource planning role

  · Excellent communication skills, both written and verbal

  · High standard of data entry and data management skills

  · Competent in the use of Microsoft Office desktop packages

  · Ability to use other core systems (SAP, ClickSoftware)

  · Ability to work within a regulated environment (due to nature of Cadent’s business) and can follow defined procedures and policies

  · Logical and proactive approach to problem solving

  · High attention to detail

  · Flexible and adaptable to changing priorities in response to business demands

  · Effective prioritisation and time management

  Why Join Us

  We offer a host of benefits to suit your lifestyle and support your well-being. These include:

  · Annual bonus

  · Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)

  · 25 days holiday, plus statutory days, and an option to buy more

  · Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development

  · Strong focus on supporting you as an individual including:

  o hybrid working

  o flexible working

  o strong commitments to ED&I

  o generous family provision policies

  · Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more

  · My Offers membership card – offering discounts and savings from hundreds of retailers

  · 2 paid volunteering days per year

  · Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships

  We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

  Our Aim

  Diversity and Inclusion

  Don’t meet every single requirement listed?

  Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

  As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

  We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

  Circle Back Initiative

  As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

  We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

  What’s next?
  To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.

  To learn more about Cadent Gas and what we do, visit our website at Home | Cadent (cadentgas.com)

• About the company

  We are the UK’s biggest gas distribution network. We manage a network of more than 80,000 miles of pipes which transport gas to 11 million UK customers.

Notice