• Job Description

  Req#: A1017-25-0001?language=en&page=679&sort=publicationDateDesc

  Job summary

  We are looking for a kind and friendly person to work on the front desk of our dispensary. Excellent customer service skills and attention to detail are essential in this busy and rewarding role, helping patients order and collect their prescribed medications.

  Full training will be given, with future opportunities for development for the right candidate.

  The role is 18.5 hours each week, Monday & Friday mornings & Tuesday all day. Our ideal hours are Monday 8.30am - 1pm,Tuesday 9am until 5.30pm (1 hour unpaid lunch break) and Friday 8.30am until 2pm. There is the possibility of slight changes to start and finish times to suit the right candidate.

  Main duties of the job

  The role will be customer facing, helping people order medications, liaising with clinicians and other team members as required. Passing dispensed medications to patients is also an essential part of the role, which includes checking patient details and helping ensure the back of the prescription form is completed. Taking payments from patients who pay for medications is also part of the role, as is helping dispensers by picking medications from stock to support the dispensing process.

  About us

  Shipston Medical Centre provides primary health care services for the population of Shipston on Stour and the surrounding villages. We have around 12,000 patients, dispensing medications to approx 5500 of these. We are a patient focused and caring organisation which values education and development, and as such we have a long history of hosting learners and supporting colleagues in their professional development. Our focus on high quality evidence based care with compassion has enabled us to achieve and maintain our 'Outstanding' rating from the CQC.

  The Medical Centre team are friendly, helpful and passionate about the care we provide. Looking after each other is as important as looking after our patients, and a key element of how we operate.

  Details

  Date posted

  01 July 2025

  Pay scheme

  Other

  Salary

  £12.21 an hour Pay scale yet to be reviewed for 2025-26

  Contract

  Permanent

  Working pattern

  Part-time

  Reference number

  A1017-25-0001

  Job locations

  Shipston Medical Centre

  Badgers Crescent

  Shipston on Stour

  Warwickshire

  CV36 4BQ

  
  

  Job description

  Job responsibilities

  a) Provide a professional, prompt and efficient service for all patients.

  b) Ensure polite and helpful customer service.

  c) Process prescriptions in line with Practice procedures, ensuring medications are ordered as needed, or where they are not available a clinician is alerted.

  d) Handing out dispensed medications to those collecting, ensuring the correct patients items are provided and prescription processes are completed, including recording of whether a patient pays for prescriptions or is exempt.

  e) Processing cash and card payments for prescriptions and other items

  f) Daily cash up of the dispensary till, recording number and type of payments processed.

  g) Dispose of returned medications according to practice protocol.

  h) Accept returned sharps containers for waste disposal, in line with practice protocol.

  i) Selecting medication items from stock, to support the dispenser in dispensing medications.

  j) Ensure efficiency of stock control, date rotation, checking dates of dispensing for items awaiting collection and date checking medications.

  k) Follow all dispensary standard operating procedures, escalating problems or issues to the Dispensary Manager, or other management colleagues where appropriate.

  l) Liaise with members of the primary health care team, as required, and communicate information to them via the systems set up within the Practice.

  m) Strict adherence with confidentiality, data protection and other legislation.

  Job description

  Job responsibilities

  a) Provide a professional, prompt and efficient service for all patients.

  b) Ensure polite and helpful customer service.

  c) Process prescriptions in line with Practice procedures, ensuring medications are ordered as needed, or where they are not available a clinician is alerted.

  d) Handing out dispensed medications to those collecting, ensuring the correct patients items are provided and prescription processes are completed, including recording of whether a patient pays for prescriptions or is exempt.

  e) Processing cash and card payments for prescriptions and other items

  f) Daily cash up of the dispensary till, recording number and type of payments processed.

  g) Dispose of returned medications according to practice protocol.

  h) Accept returned sharps containers for waste disposal, in line with practice protocol.

  i) Selecting medication items from stock, to support the dispenser in dispensing medications.

  j) Ensure efficiency of stock control, date rotation, checking dates of dispensing for items awaiting collection and date checking medications.

  k) Follow all dispensary standard operating procedures, escalating problems or issues to the Dispensary Manager, or other management colleagues where appropriate.

  l) Liaise with members of the primary health care team, as required, and communicate information to them via the systems set up within the Practice.

  m) Strict adherence with confidentiality, data protection and other legislation.

  Person Specification

  Experience

  Essential

  • Previous relevant experience of providing customer care
  • Evidence of the ability to remain calm under pressure
  • Evidence of excellent attention to detail
  • Evidence of an understanding, acceptance and adherence to the need for strict confidentiality and discretion
  • Evidence of excellent communication skills
  • Evidence of flexibility and the ability to undertake additional hours, if required (eg sickness cover/annual leave cover)

  Desirable

  • Previous experience of working in general practice or another health environment

  Person Specification

  Experience

  Essential

  • Previous relevant experience of providing customer care
  • Evidence of the ability to remain calm under pressure
  • Evidence of excellent attention to detail
  • Evidence of an understanding, acceptance and adherence to the need for strict confidentiality and discretion
  • Evidence of excellent communication skills
  • Evidence of flexibility and the ability to undertake additional hours, if required (eg sickness cover/annual leave cover)

  Desirable

  • Previous experience of working in general practice or another health environment

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Shipston Medical Centre

  Address

  Shipston Medical Centre

  Badgers Crescent

  Shipston on Stour

  Warwickshire

  CV36 4BQ

  
  

  Employer's website

  https://www.shipstonmc.warwickshire.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Shipston Medical Centre

  Address

  Shipston Medical Centre

  Badgers Crescent

  Shipston on Stour

  Warwickshire

  CV36 4BQ

  
  

  Employer's website

  https://www.shipstonmc.warwickshire.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice