• Job Description

  Req#: 90300798

  Disputes by Phone Representative
  Hamilton, OH

  As a Barclays Dispute by Phone Representative, you will be interacting with customers who contact the bank regarding a billing error or are raising a dispute regarding a transaction posted to their credit card account. You will correspond with customers via mail, phone and online channels. The processing of disputes will require you to make outbound calls to obtain information from customers when needed or advice of case resolution. You will be required to take incoming calls to accept notification of billing errors as well as to explain the disputes process.

  What you’ll get in return:

  A reward package is offered which can be tailored to your own needs. A competitive salary starting at $42,640, opportunities to earn incentive payments and a training completion bonus of $500. We offer a range of benefits that support you and your family from day one including medical, dental, vision, life insurance options, disability coverage, 401(k) retirement plan, family planning benefits including fertility coverage and adoptive assistance, recognition plans and competitive discount programs.

  We are keen to see our people succeed and offer ample learning and development opportunities, recognition programs and tuition reimbursement. Financial and academic assistance can be provided if you intend to continue your education by undertaking a degree through accredited programs, undergraduate or graduate level coursework related to your role. We continue to support the financial well-being of our colleagues by offering additional benefits to colleagues with student loan debt via our Barclays Student Loan Support Program. This program was created to assist eligible colleagues with repaying their student loans, we will provide $100 per month in student loan repayment benefits directly to the loan servicer.

  Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

  What will you be doing?

  • You will be responsible for a high volume of caseloads, in some periods you will be actively managing up to 100 cases
  • Maintaining departmental standards, across production, quality and aging
  • Protecting our customer’s federal regulated consumer rights regarding billing error inquiries
  • Determining chargeback rights available, in accordance with association regulations

  What we’re looking for:

  • 1 years’ experience within a banking or call-center environment
  • Excellent analytical skills
  • Computer literate proficient PC skills

  Skills that will help you in the role:

  • 1 years’ disputes or chargeback experience preferred
  • Knowledge of credit card processing and of association (MasterCard/Visa/AMEX) chargeback regulations
  • Knowledge of Reg Z and Reg E
  • Excellent analytical and decision-making skills, with a proven ability to work independently

  Where will you be working?

  We offer a remote working model in which you will enjoy the benefits of working from home while also being able to collaborate and connect with colleagues in a virtual office setting.

• About the company

  From current accounts, mortgages and insurance, to loans, credit cards and saving accounts – see how we can help you. Let’s go forward

Notice