• Job Description

  Req#: R0090324

  Why USAA?

  Let’s do something that really matters.
  
  At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
  
  We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

  The Opportunity

  We are seeking a dedicated Diversity, Equity and Inclusion Consultant Lead for our San Antonio, TX office location to work in a hybrid capacity. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

  Responsible for the coordination, analysis, development, and implementation of business-specific Diversity, Equity, and Inclusion (DE&I) strategy to achieve DE&I strategic imperatives, aligned with DE&I-related employee and business groups across the enterprise. Leverages data-driven insights to identify opportunities in the business and develop defensible solutions and plans of action to drive results that align and support both operational and strategic priorities of the enterprise through providing consultation to Executive Council and all levels of Company or Staff Agency (CoSA) and Line of Business (LOB) leadership, CoSA and LOB DE&I working groups, Employee Resource Groups (ERGs), education and training programs, and participation with external sponsorships and conferences. Partners across various HR organizations leveraging DE&I data (reports and insights, Equal Employment Opportunity (EEO) data, Affirmative Action programs, training, and other fact-based information) to support focused activities that align with enterprise DE&I strategy. Primary focus will be support for employee driven and employee focused activities to ensure a healthy DE&I culture across the enterprise. Additionally, provides support for programs that engage USAA members (customers) in ways that reflect their unique needs; along with supporting activities and strategies that promote and advocate for diversity and equity within communities.

  What you'll do:

  • Creates, executes, and manages full scale DE&I strategies and programs, through consultation and impactful plans of action, to meet Enterprise and CoSA/LOB DE&I strategic and operational plans, DE&I changing business needs, and ensure quality and best practice focused programs and solutions to support the achievement of goals and desired outcomes. Prepares DE&I reports including data analysis and identification of opportunities and solutions.

  • Partners with the DE&I leadership team in the development of the DE&I strategic vision; serves as the subject matter expert (SME) and lead for the most complex DE&I business transformation related projects and initiatives.

  • Provides enterprise DE&I consultation, advice, and solutions and serves as primary liaison to Executive Council and all levels of CoSA and LOB leadership, CoSA and LoB DE&I working groups regarding Employee Resource Groups, community events and investments, DE&I policy developments, responses, and communications.

  • Researches and analyzes DE&I best practices including development of implementation strategies, business plans, action plans, or programs. Partners across various HR organizations and leverages DE&I data (reports and insights, Equal Employment Opportunity (EEO) data, Affirmative Action programs, training, and other fact-based information) to support focused activities that align with enterprise DE&I strategy.

  • Collaborates with senior leaders and peer partners in the design of course content for DE&I presentations, communication, training, and learning modules.

  • Coordinates DE&I-related surveys and serves as a liaison to supplier diversity to ensure alignment with enterprise diversity, equity, and inclusion.

  • Leverages established metrics to measure effectiveness of DE&I programs. Responsible for staying abreast of issues and industry best practices to elevate outcomes.

  • Serves as a team lead who applies expert knowledge of DE&I, the business, and strategic priorities and acts as a proxy for leadership when necessary.

  What you have:

  • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

  • 8 years of Diversity, Equity, and Inclusion (DE&I) experience in one or more human resource disciplines or general DE&I business consulting/analysis experience.

  • 4 years of experience leading cross-functional teams or projects requiring strong collaboration, facilitation, and negotiation skills.

  • Subject-matter-expert understanding of the DE&I function/discipline.

  • Subject-matter-expert level of business acumen in the areas of the DE&I business operations, industry practices, and emerging trends.

  • Demonstrated ability to assess and make decisions of a complex nature that aligns to Enterprise and/or CoSA DE&I objectives.

  • Demonstrated ability to effectively communicate and influence at all levels.

  • Subject-matter-expert knowledge of data analysis techniques and tools and Microsoft Office applications including Word, Excel and PowerPoint.

  • Ability to recognize key market trends and mitigate potential risks through proactive recommendations and thought leadership.

  • Proven ability to work with highly confidential information.

  What sets you apart:

  • Master’s level degree or above.

  • Experience engaging with C-Suite executives.

  • Strong Project/Program Management experience.

  • Strong verbal and written communication skills.

  The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

  What we offer:

  Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $115,240.00 - $220,270.00.

  Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

  Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

  For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

  Relocation assistance is available for this position.

  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• About the company

  The United Services Automobile Association (USAA) is a San Antonio-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families who serve, or served, in the United States Armed Forces. Since 1922, USAA has served the military community and their families.

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