***This posting has been re-opened, those who have already applied need not re-apply.***

***This posting is open to DPS RSD Program Investigators and Senior Program Investigators only.***

***Applicants will be required to attach a document that highlights two (2) examples of investigative work performed as a Program Investigator within the Compliance and Enforcement Service of the Regulatory Services Division.***

***This is a statewide posting.***

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

GENERAL DESCRIPTION: Performs highly complex (senior-level) technical, administrative, investigative, and research-related work. Provides support and guidance to a varied audience in relation to programs regulated and overseen by the Regulatory Services Division (RSD). May train others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment in performing assigned tasks within the limits of applicable statutes, rules, regulations, policies, and procedures.

The following Military Occupational Specialty codes are generally applicable to this position.

https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

1. Serves as Subject Matter Expert (SME) for all Compliance and Enforcement Service (CES) programs. Provides day to day support and guidance to Program Investigators and other staff in Field Operations, helps interpret rules, regulations, policies, and procedures.

2. Assists the supervisor in planning, researching, developing, training on, and implementing new policies and standard operating procedures (SOP). Performs quality control audits on information and materials resulting from the investigative process.

3. Communicates in-person or in writing with department personnel, local, state and federal law enforcement agencies, regulatory agencies, businesses and individuals, and others regarding the application of statutes, rules, regulations, inspections, investigations, and other information pertaining to regulated programs. Serve as liaison for Records Management audits.

4. Coordinates and prepares assessments and assignments related to CES program activities. May assist management staff with the analysis, preparation, and review of legislative proposals for various programs overseen or administered by CES/RSD.

5. Reviews current processes and procedures, and recommends changes to improve workflow efficiencies, productivity, and customer service.

6. May represent CES Field Operations at meetings and serve on interview boards.

7. May review and prepares responses to Governmental Relations Action Sheet (GRAS) inquiries.

8. Attends work regularly and observe approved work hours in accordance with agency leave and attendance policies.

9. Performs other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education – Graduation from a standard High School or equivalent is required. Completion of two (2) years or sixty (60) semester hours from an accredited college or university is preferred.

Experience – A minimum of three (3) years total investigative experience, of which two (2) years must be as a Program Investigator (B16), Program Investigator (B18), or Senior Program Investigator (B20) in the Compliance and Enforcement Service (CES).

Licensure and/or Certification – If driving is required, must possess a valid driver license from state of residence.

Regulatory knowledge – Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Leadership skills – Knowledge of management/supervisory methods and principles, performance/productivity standards, and fiscal/budget management. Ability to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Ability to provide clear direction to others, promote teamwork and motivate others to accomplish goals.

Technology – Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint), CJIS, and be able to learn new software/systems and program specific databases.

Interpersonal Skills – Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS’ core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills – Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills – Must be able to construct and deliver clear, concise, and professional presentations and/or communications to a variety of audiences and/or individuals.

Research and Comprehension – Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail – Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information – Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety – Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and/or Remote/Telecommuting work and/or Travel – Availability for after-hours and weekend work is required. Telecommuting up to 5 days per week.
NOTE: Employee must provide own internet service.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Environment: Office/Indoors, Outdoors, Vehicle, Auto Garages, Metal recycling entities;

· Ambulatory skills, e.g. stand, walk, sit, reach, climb, balance, kneel, crouch;

· Hand-eye coordination and arm/hand/finger dexterity;

· Ability to speak, hear, and exercise visual acuity;

· Ability to transfer weights of up to thirty-five (35) pounds anticipated for this position;

· Driving requirements: Moderate (up to 40%).State of Texas Benefits and Retirement Information: https://www.ers.texas.gov/

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.