Employer Industry: Roadside Assistance Services

Why consider this job opportunity:
- Competitive hourly base pay
- Opportunity for career advancement and development within the company
- Bilingual differential hourly base pay
- Part-time benefits including Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan
- Education and work from home options
- Merit increases based on performance and acquired skillsets

What to Expect (Job Responsibilities):
- Handle incoming and outgoing customer calls, providing support and expertise
- Follow established methods and procedures to ensure customer safety and satisfaction
- Meet quality-related metrics and goals
- Initiate outbound calls to customers, roadside assistance service providers, and other personnel
- Handle all files with calm urgency, professionalism, and care

What is Required (Qualifications):
- Fluent in English and French Canadian (talk and type)
- Intermediate keyboarding and computer skills
- Active and attentive listener
- Ability to type while talking (40 WPM or higher is a plus)
- Ability to formulate sentences through written text

How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in a customer service role
- Familiarity with U.S. and Canada geography

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