• Job Description

  Req#: 32282166191

  eCommerce & B2B Customer Support + Order Processing - Wellness Brand

  Join to apply for the eCommerce & B2B Customer Support + Order Processing - Wellness Brand role at Green Gorilla

  About the Role
  Green Gorilla is a California-based wellness brand creating premium natural supplements and body care products. We're on a mission to improve lives with better, cleaner ingredients — and we're looking for a Customer Service & Fulfillment Specialist for eCommerce & B2B Orders who's just as passionate about service as we are about wellness.

  What You'll Do

  Customer & Order Support (DTC + B2B) + eCommerce Shop Management

  • Respond to inquiries from retail and direct customers via phone, email, and live chat
  • Assist with order placement, tracking, product questions, and issue resolution
  • Coordinate closely with our warehouse team to ensure accurate, timely fulfillment
  • Maintain customer account info and order history in our system
  • Monitor inventory levels and flag items that need restocking
  • Update product pages on our eCommerce site with accurate descriptions, images, and pricing
  • Post new product launches, promotions, and content to maintain a fresh and engaging online shop
  • Collaborate with marketing and creative teams to ensure brand consistency across the site
  • Troubleshoot any issues with listings, categories, or customer-facing product data
  • Support backend eCommerce operations including tagging, categorization, and cross-sell/upsell setup
  • Other related tasks as needed

  Retail Account (B2B) Support

  • Follow up with wholesale/retail partners on open orders and stock levels
  • Coordinate purchase orders and product updates with retail accounts
  • Support sales efforts by reaching out to inactive or new leads
  • Build strong relationships with our retail partners — you'll be one of their key points of contact
  • Other related tasks

  What We're Looking For

  • 2+ years of experience in eCommerce AND customer support/order fulfillment (REQUIRED)
  • Experience working with or supporting B2B/wholesale accounts
  • Excellent written and verbal communication
  • Organized, proactive, and detail-oriented
  • Proficient in Microsoft Office, Apple devices, and order management tools (ERP, Shopify, WooCommerce, etc.)
  • Friendly, service-minded attitude and the ability to problem-solve
  • Passion for wellness, sustainability, or clean supplements is a plus!

  Applicants without eCommerce experience will not be considered.

  Perks + Growth Opportunity

  • Base pay starts at $24/hour
  • Earn commission for bringing in new B2B retail accounts
  • Discounts on Green Gorilla products
  • Opportunity to grow with a mission-driven brand in the wellness space

  Company Description
  Green Gorilla is a California-based wellness brand dedicated to creating premium supplements and body care products using clean, all-natural ingredients. Our USDA-certified organic products reflect our values of sustainability, transparency, and innovation. We're passionate about helping people live healthier, more balanced lives.

  Seniority level

  Entry level

  Employment type

  Full-time

  Job function

  Management and Manufacturing

  Industries

  Health, Wellness & Fitness

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• About the company

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