Do you want a career doing work that changes lives? Do you have a desire to have an impact on your community?

Join CEDA, the Community & Economic Development Association of Cook County, as we serve over 200,000 residents each year!

Title: Eligibility Determination Specialist

Company: CEDA

Website: https://www.cedaorg.net/

Compensation: Commensurate with experience

Classification: Full Time; Non-Exempt

Reports to: Processing Supervisor

Supervisor Responsibilities: No

Location: CEDA Central at 567 W. Lake, Suite 1200 in Chicago, IL

Schedule: 8:30a – 5:00p; some nights and weekends as necessary; schedule subject to change based on program needs

Purpose: The Eligibility Determination Specialist will be responsible for reviewing LIHEAP applications and making a final determination of eligibility for benefits for Cook County LIHEAP residents.

Responsibilities:

• Responsible for being knowledgeable of State and CEDA policies and procedures that govern the Low Income Home Energy Assistance Program (LIHEAP).
• Responsible for the verification and final determination of customer eligibility for the LIHEAP and Percentage of Income Payment Plan (PIPP).
• Responsible for entering, updating and/or correcting customer information in State and CEDA databases as needed.
• Responsible for verifying and investigating discrepancies in customer files.
• Ensure imminent threat households and disconnected service applications are processed according to policy and CPR/GFE payments are processed accordingly.
• Conduct second review of applications to identify Intake Worker and verifier error trends.

Qualifications:

• High School Diploma or GED equivalent
• Minimum of 1 year of experience in Energy Assistance Programs or a relevant social service operation is preferred
• Bilingual language abilities preferred but not required (English/Spanish)
• Experience in a nonprofit, social service organization, or a Community Based Organization (CBO) is a plus
• Proficient in MS Word, Excel, Access, Outlook, SharePoint, Internet (Explorer, Mozilla, Chrome)
• Experience working with various socioeconomic populations is a plus

Benefits: Medical, Dental, Vision, Life, 401K, and other benefit options

CEDA is proud to be an equal opportunity employer and drug free workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. CEDA will provide reasonable accommodations for qualified individuals with disabilities.

***This job description is not intended to represent a complete list of all duties and responsibilities. There may be unplanned activities and other duties assigned.***