Lee County Human and Veteran Services is currently seeking a dedicated and detail-oriented Eligibility Specialist to join our Family Impact Unit, supporting the Low-Income Home Energy Assistance Program (LIHEAP). This role plays a vital part in helping community members by reviewing and processing applications to determine eligibility for energy assistance.

• Application Review & Processing:
  Assess and process LIHEAP applications, ensuring accuracy and completeness. Follow up with applicants to obtain necessary documentation.

• Client Support & Outreach:
  Communicate with clients, utility vendors, and external agencies regarding program services, eligibility requirements, and application status. Participate in outreach efforts to inform the community about available assistance.

• Documentation & File Management:
  Maintain accurate and secure client records, both digital and physical. Complete general clerical duties including filing, scanning, copying, mailing, and data entry.

• Team Collaboration:
  Work closely with co-workers within the Family Impact Unit and across departments to support a collaborative and inclusive team environment.

• Diverse Engagement:
  Interact effectively with individuals from a wide range of backgrounds and experiences.

• Other Duties:
  Perform additional tasks as assigned related to the scope of the role.

Required:

• Any combination of education and/or experience to a High school diploma or GED equivalent.

• Two years of experience in human services, counseling, crisis intervention, or a closely related field.

• Valid driver’s license with an acceptable driving record.

Preferred:

• Bachelor’s degree in Human Services or a related discipline.

• Strong attention to detail and organizational skills.

• Ability to manage stress and maintain professionalism in high-pressure situations.

• Proficiency in basic math, data entry, and working within a Windows-based computer system.

• Bilingual candidates are strongly encouraged to apply.

Work Schedule:

Monday – Friday, 8:00 a.m. – 5:00 p.m.