• Job Description

  Req#: C9372-25-0334?language=en&page=429&sort=publicationDateDesc

  Job summary

  A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.

  The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).

  This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.

  The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience. Please see the job description and the person specification for further details.

  For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager - natalie.owen@cht.nhs.uk

  Main duties of the job

  • Register patients coming into the A&E department, using the electronic computer system.
  • Ensure that all relevant patient information is taken and recorded accurately.
  • Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
  • Escalate any concerns over patients to the relevant clinical staff.
  • Book, reschedule and cancel, where necessary, clinic appointments
  • Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
  • Deal with face to face enquiries from patients and clinical staff within the department
  • To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

  This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

  About us

  Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others

  Details

  Date posted

  16 May 2025

  Pay scheme

  Agenda for change

  Band

  Band 2

  Salary

  £24,169 a year pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Part-time

  Reference number

  372-MED2364-B

  Job locations

  Calderdale & Huddersfield NHS Foundation Trust

  Huddersfield

  HD3 3EA

  
  

  Job description

  Job responsibilities

  • Register patients coming into the A&E department, using the electronic computer system.
  • Ensure that all relevant patient information is taken and recorded accurately.
  • Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
  • Escalate any concerns over patients to the relevant clinical staff.
  • Book, reschedule and cancel, where necessary, clinic appointments
  • Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
  • Deal with face to face enquiries from patients and clinical staff within the department
  • To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

  This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

  Job description

  Job responsibilities

  • Register patients coming into the A&E department, using the electronic computer system.
  • Ensure that all relevant patient information is taken and recorded accurately.
  • Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
  • Escalate any concerns over patients to the relevant clinical staff.
  • Book, reschedule and cancel, where necessary, clinic appointments
  • Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
  • Deal with face to face enquiries from patients and clinical staff within the department
  • To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

  This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

  Person Specification

  Qualifications/Training

  Essential

  • English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
  • Willingness to undertake any training or development relevant to the role

  Desirable

  • Customer focused training already undertaken

  Knowledge, experience & expertise

  Essential

  • An awareness of the importance of maintaining patient confidentiality at all times.
  • Experience of working within in a customer focused setting
  • Previous clerical experience in an office/admin/reception environment
  • Motivation to develop the role and themselves within the role
  • Excellent computer skills with knowledge of Microsoft packages
  • Problem solving skills
  • Ability to prioritize and meet deadlines
  • Good organisational skills
  • Be innovative and proactive
  • To be able to ensure Quality Assurance throughout the Service Delivery process
  • Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
  • Highly motivated
  • Helpful manner

  Desirable

  • Experience of working within an office-based NHS setting
  • Knowledge of the Cerner EPR system including Knowledge of the booking process

  Communication & relationships

  Essential

  • Good communication written and verbal skills
  • Ability to work effectively as part of a team to deliver the service

  Person Specification

  Qualifications/Training

  Essential

  • English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
  • Willingness to undertake any training or development relevant to the role

  Desirable

  • Customer focused training already undertaken

  Knowledge, experience & expertise

  Essential

  • An awareness of the importance of maintaining patient confidentiality at all times.
  • Experience of working within in a customer focused setting
  • Previous clerical experience in an office/admin/reception environment
  • Motivation to develop the role and themselves within the role
  • Excellent computer skills with knowledge of Microsoft packages
  • Problem solving skills
  • Ability to prioritize and meet deadlines
  • Good organisational skills
  • Be innovative and proactive
  • To be able to ensure Quality Assurance throughout the Service Delivery process
  • Be goal oriented to ensure work is processed to targets set by management and in line with agreed processes and procedures.
  • Highly motivated
  • Helpful manner

  Desirable

  • Experience of working within an office-based NHS setting
  • Knowledge of the Cerner EPR system including Knowledge of the booking process

  Communication & relationships

  Essential

  • Good communication written and verbal skills
  • Ability to work effectively as part of a team to deliver the service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Calderdale and Huddersfield NHS Foundation Trust

  Address

  Calderdale & Huddersfield NHS Foundation Trust

  Huddersfield

  HD3 3EA

  
  

  Employer's website

  https://www.cht.nhs.uk (Opens in a new tab)

  Employer details

  Employer name

  Calderdale and Huddersfield NHS Foundation Trust

  Address

  Calderdale & Huddersfield NHS Foundation Trust

  Huddersfield

  HD3 3EA

  
  

  Employer's website

  https://www.cht.nhs.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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