• Job Description

  Req#: R0368879
  2000 16th St, Denver, Colorado, 80202-5117, United States of America
  
  Through a provided lead list, the Engagement Specialist makes outbound calls to individuals (patients and non-patients) with the goal of enrolling them in a health and wellness program.
  
  Success in this role involves rapidly building rapport with the call recipient, tailoring the value proposition to their individual needs, overcoming objections, and getting them started in the program.
  
  You will join a team that is professional, collaborative, supportive, results-driven, and which celebrates success. Training and on-going coaching are provided to the Enrollment Patient Representative to help improve their skills and performance.
  
  Details:
  
  • Monday through Friday with weekends off and Holidays off.
  • Schedules by time zone are as follows: 8:00 - 4:30 ET, 7:00 - 3:30 CT, 6:00 - 2:30 MT
  • A well qualified candidate can expect to be paid between $18.50 and $19.50 to start
  
  
  Engagement Specialist responsibilities:
  
  • Telephonic Work/Engagement - 100%
  • Effectively communicates program information to new patients. Successfully (and appropriately) enrolls patients or schedules patients for appointments as required by program
  • Effectively re-engages existing patients care team members have been unable to reach
  • Conducts research as appropriate to find additional patient phone numbers and provider office contact and location information
  • Gathers and records accurate patient information
  • Escalates to a licensed RN as necessary
  • Meets metrics and performance goals set for team, including quality standards
  • Performs administrative and process tasks associated with engagement
  • Lives DaVita Core Values
  
  
  Minimum Qualifications:
  
  • High school diploma or equivalent
  • College experience or degree is preferred
  • Call center / telephonic sales experience is helpful
  • Type a minimum of 30 words per minute
  • Familiarity with basic use of phone systems, voice mail and Microsoft Products
  • Deals with confidential information and/or issues using discretion and judgment
  
  
  What We'll Provide:
  
  More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
  
  • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
  • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
  • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
  
  
  #LI-TS2
  
  At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
  
  Applications are accepted on an ongoing basis.
  
  Salary/ Wage Range
  $18.50 - $20.49 / hour
  
  Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

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