Job Description:

• The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues.
• Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns.
• We are currently seeking a candidate to support our Dundee Engine Plant (TEP) in Dundee, Michigan.

• Lead Short Loop Morning & Evening market meetings with new claims information
• Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)
• Work with plants to investigate processes that can be associated with warranty
• Expedite part analysis for results on high priority investigations because of Short Loop
• Communicate warranty and plant quality issues between Control Tower and plant engineering
• Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues
• Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants
• Involvement in new launches FEW (Field Early Warning) focus
• 1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)
• 1 Position is physically located at Trenton Engine Plant, 100% onsite.
• Please indicate which location your candidate is applying for at top of resume

• 5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience
• Strong verbal and written communication skills
• Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization
• Excellent interpersonal, organizational, and analytical skills
• Detail oriented, team player, flexible, ability to prioritize, quick learner
• Proficient in both writing and speaking the English language

• Familiar with overall automotive systems
• Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+
• Familiar with dealer service information

• Bachelor's degree or higher in Engineering

We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit www.zobility.com to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.